Viedoc incident

Operational disturbance observed on the European instance

Notice Resolved View vendor source →

Viedoc experienced a notice incident on February 27, 2025 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 27, 2025, 06:53 PM UTC
Resolved
Feb 27, 2025, 07:44 PM UTC
Duration
50m
Detected by Pingoru
Feb 27, 2025, 06:53 PM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. investigating Feb 27, 2025, 06:53 PM UTC

    Operational disturbance observed on the European instance (v4.viedoc.net). Investigations are ongoing.

  2. monitoring Feb 27, 2025, 07:14 PM UTC

    System are back to normal operations. We continue monitoring.

  3. resolved Feb 27, 2025, 07:44 PM UTC

    This incident has been resolved.