Viedoc incident
Operational disturbance observed on the European instance
Viedoc experienced a minor incident on March 3, 2025 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 04:23 PM UTC
Operational disturbance observed in Viedoc Reports on the European instance (v4.viedoc.net). Investigations are ongoing.
- monitoring Mar 03, 2025, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 04:39 PM UTC
This incident has been resolved.
- postmortem Mar 07, 2025, 07:31 AM UTC
# Viedoc service issue report **Report author** Ted Lähteenmäki, Manager IT Operations Viedoc Technologies AB Email: [[email protected]](mailto:[email protected]) **Report issued** 2025-03-07 **Description** Temporary unavailability of Reports application. **Instances affected** Viedoc 4 Production Instance, Europe. **Duration** 2025-03-03 15:10 UTC to 2025-03-03 16:05 UTC. Incident time stamps on the Viedoc Status Page have been updated to reflect actual start and resolution time after analyzing all log entries related to this incident. **Cause** 2025-03-03 15:10 UTC – Reports application experienced an unexpected restart. This incident was identified as being caused by human error while performing maintenance work. **Impact** Availability only. Data integrity and data confidentiality not affected. **Corrective action** Viedoc Reports dependent resources were restarted and the Viedoc Reports application was available again at 2025-03-03 16:05 UTC. **Preventive action** The routines for maintenance work will be scrutinized to avoid human errors.