Viedoc incident

Issues launching the TMF on the US instance

Critical Resolved View vendor source →

Viedoc experienced a critical incident on March 26, 2025 affecting Document management (ViedocTMF), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2025, 09:12 PM UTC
Resolved
Mar 26, 2025, 10:59 PM UTC
Duration
1h 46m
Detected by Pingoru
Mar 26, 2025, 09:12 PM UTC

Affected components

Document management (ViedocTMF)

Update timeline

  1. investigating Mar 26, 2025, 09:12 PM UTC

    There are currently issues accessing the TMF on the US training (clinictraining.us.viedoc.com) and US production instance (clinic.us.viedoc.com). No other instances are affected. Investigations are ongoing.

  2. resolved Mar 26, 2025, 10:59 PM UTC

    This incident has been resolved and users on the US training and production instance can now launch the TMF as expected again.