Hamilton vGRID SecureStore

Update timeline

1. investigating Feb 11, 2026, 01:36 AM UTC

   There is currently an issue occurring on the Hamilton vGRID SecureStore (S3 Compatible storage) which appears to be impacting performance / connectivity. The vendor is currently investigating the issue.

2. investigating Feb 11, 2026, 02:49 AM UTC

   This incident has now been escalated to a Major incident. We have confirmed that there are currently connection issues targeting the Hamilton vGRID SecureStore, which will cause ‘service unavailable’ or ‘gateway timeout’ errors. We have a P1 case lodged with the software vendor, and they are still investigating.

3. investigating Feb 11, 2026, 04:26 AM UTC

   We are disabling the S3 API access to the Hamilton vGRID SecureStore service while the software vendor works to resolve the issue.

4. investigating Feb 11, 2026, 08:24 AM UTC

   The issue has been identified and a fix is being applied. Testing will then be carried out overnight. Once we have confirmed that the vGRID SecureStore service in Hamilton is stable and working correctly, we will re-enable access.

5. resolved Feb 11, 2026, 06:38 PM UTC

   The issue with the Hamilton vGRID SecureStore service has now been resolved. Testing has confirmed that the system is now operating normally and full access has now been re-enabled. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.