vGRID Cloud Services Outage History

vGRID Cloud Services is up right now

vGRID Cloud Services had 3 outages in the last 2 years totaling 24h 36m of downtime — averaging 0.1 incidents per month.

There were 3 vGRID Cloud Services outages since January 28, 2026 totaling 24h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vgrid.nz

Major February 11, 2026

Hamilton vGRID SecureStore

Detected by Pingoru
Feb 11, 2026, 01:36 AM UTC
Resolved
Feb 11, 2026, 06:38 PM UTC
Duration
17h 2m
Affected: vGRID Data Protection ServicesvGRID DPS Platform - HamiltonvGRID Object StoragevGRID SecureStore - Hamilton
Timeline · 5 updates
  1. investigating Feb 11, 2026, 01:36 AM UTC

    There is currently an issue occurring on the Hamilton vGRID SecureStore (S3 Compatible storage) which appears to be impacting performance / connectivity. The vendor is currently investigating the issue.

  2. investigating Feb 11, 2026, 02:49 AM UTC

    This incident has now been escalated to a Major incident. We have confirmed that there are currently connection issues targeting the Hamilton vGRID SecureStore, which will cause ‘service unavailable’ or ‘gateway timeout’ errors. We have a P1 case lodged with the software vendor, and they are still investigating.

  3. investigating Feb 11, 2026, 04:26 AM UTC

    We are disabling the S3 API access to the Hamilton vGRID SecureStore service while the software vendor works to resolve the issue.

  4. investigating Feb 11, 2026, 08:24 AM UTC

    The issue has been identified and a fix is being applied. Testing will then be carried out overnight. Once we have confirmed that the vGRID SecureStore service in Hamilton is stable and working correctly, we will re-enable access.

  5. resolved Feb 11, 2026, 06:38 PM UTC

    The issue with the Hamilton vGRID SecureStore service has now been resolved. Testing has confirmed that the system is now operating normally and full access has now been re-enabled. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.

Read the full incident report →

Major February 8, 2026

vGRID Hosted M365 Backups

Detected by Pingoru
Feb 08, 2026, 08:43 PM UTC
Resolved
Feb 09, 2026, 02:26 AM UTC
Duration
5h 42m
Affected: vGRID Data Protection ServicesvGRID DPS Platform - Auckland
Timeline · 3 updates
  1. investigating Feb 08, 2026, 08:43 PM UTC

    vGRID is currently investigating an issue related to our Hosted M365 Backup platform. Backup jobs appear to be stuck in a running state and were not completing over the long weekend. We have a P1 Veeam support case open and are currently working with support to resolve the issue as soon as possible. Existing historical backups remain online and available to be recovered from.

  2. monitoring Feb 08, 2026, 10:55 PM UTC

    We have identified the cause of the issue and we are currently working through manually starting each job and confirming that it completes successfully. We are also continuing to work with Veeam Support on root cause and mitigation.

  3. resolved Feb 09, 2026, 02:26 AM UTC

    Most of the M365 Backup jobs have successfully completed. We will continue to closely monitor the platform overnight and tomorrow to ensure that all jobs run and complete at their regular scheduled time. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.

Read the full incident report →

Minor January 28, 2026

vGRID Internet UFB Services

Detected by Pingoru
Jan 28, 2026, 10:07 AM UTC
Resolved
Jan 28, 2026, 12:00 PM UTC
Duration
1h 52m
Affected: UFBvGRID Internet - Waikato Innovation ParkUFB Network - WaikatoUFB Network - Rest of New Zealand
Timeline · 2 updates
  1. investigating Jan 28, 2026, 10:07 AM UTC

    Our upstream is experiencing an unplanned outage of network connection at the moment which are affecting some vGRID Internet UFB services. Investigation is ongoing. If you have any questions, please send us an email at [email protected].

  2. resolved Jan 28, 2026, 12:00 PM UTC

    The issue were resolved around 1:00 am this morning. All services should be back online and operating normally. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this issue.

Read the full incident report →