vGRID Cloud Services Outage History
vGRID Cloud Services is no longer checkedPingoru has recorded 3 incidents for vGRID Cloud Services: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 113 (0%) |
Incidents, newest first
Major February 11, 2026 Hamilton vGRID SecureStore 17h 2m vGRID Data Protection Services, vGRID DPS Platform - Hamilton, vGRID Object Storage, vGRID SecureStore - Hamilton
Started Feb 11, 2026, 01:36 AM UTC· resolved Feb 11, 2026, 06:38 PM UTC
- investigating Feb 11, 2026, 01:36 AM UTC
There is currently an issue occurring on the Hamilton vGRID SecureStore (S3 Compatible storage) which appears to be impacting performance / connectivity. The vendor is currently investigating the issue.
- investigating Feb 11, 2026, 02:49 AM UTC
This incident has now been escalated to a Major incident. We have confirmed that there are currently connection issues targeting the Hamilton vGRID SecureStore, which will cause ‘service unavailable’ or ‘gateway timeout’ errors. We have a P1 case lodged with the software vendor, and they are still investigating.
- investigating Feb 11, 2026, 04:26 AM UTC
We are disabling the S3 API access to the Hamilton vGRID SecureStore service while the software vendor works to resolve the issue.
- investigating Feb 11, 2026, 08:24 AM UTC
The issue has been identified and a fix is being applied. Testing will then be carried out overnight. Once we have confirmed that the vGRID SecureStore service in Hamilton is stable and working correctly, we will re-enable access.
- resolved Feb 11, 2026, 06:38 PM UTC
The issue with the Hamilton vGRID SecureStore service has now been resolved. Testing has confirmed that the system is now operating normally and full access has now been re-enabled. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.
Major February 8, 2026 vGRID Hosted M365 Backups 5h 42m vGRID Data Protection Services, vGRID DPS Platform - Auckland
Started Feb 08, 2026, 08:43 PM UTC· resolved Feb 09, 2026, 02:26 AM UTC
- investigating Feb 08, 2026, 08:43 PM UTC
vGRID is currently investigating an issue related to our Hosted M365 Backup platform. Backup jobs appear to be stuck in a running state and were not completing over the long weekend. We have a P1 Veeam support case open and are currently working with support to resolve the issue as soon as possible. Existing historical backups remain online and available to be recovered from.
- monitoring Feb 08, 2026, 10:55 PM UTC
We have identified the cause of the issue and we are currently working through manually starting each job and confirming that it completes successfully. We are also continuing to work with Veeam Support on root cause and mitigation.
- resolved Feb 09, 2026, 02:26 AM UTC
Most of the M365 Backup jobs have successfully completed. We will continue to closely monitor the platform overnight and tomorrow to ensure that all jobs run and complete at their regular scheduled time. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this activity.
Minor January 28, 2026 vGRID Internet UFB Services 1h 52m UFB, vGRID Internet - Waikato Innovation Park, UFB Network - Waikato, UFB Network - Rest of New Zealand
Started Jan 28, 2026, 10:07 AM UTC· resolved Jan 28, 2026, 12:00 PM UTC
- investigating Jan 28, 2026, 10:07 AM UTC
Our upstream is experiencing an unplanned outage of network connection at the moment which are affecting some vGRID Internet UFB services. Investigation is ongoing. If you have any questions, please send us an email at [email protected].
- resolved Jan 28, 2026, 12:00 PM UTC
The issue were resolved around 1:00 am this morning. All services should be back online and operating normally. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this issue.