VETtrak Outage History

VETtrak is up right now

VETtrak had 12 outages in the last 2 years totaling 2448h 40m of downtime — averaging 0.5 incidents per month.

There were 12 VETtrak outages since May 21, 2025 totaling 2448h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://vettrak.statuspage.io

Minor October 18, 2026

Printing issue in VETtrak Hosting

Detected by Pingoru
Oct 18, 2026, 11:46 PM UTC
Resolved
Oct 19, 2026, 07:57 PM UTC
Duration
20h 10m
Affected: VETtrak Desktop Software
Timeline · 2 updates
  1. monitoring Oct 18, 2026, 11:46 PM UTC

    We have identified an issue that is impacting the ability to print within VETtrak Hosting. A fix has been deployed, however, will not apply immediately. We anticipate printing to be restored by start of business tomorrow. In the interim documents can be printed by copying them to your local machine. Please reach out to the support team if you require further information.

  2. resolved Oct 19, 2026, 07:57 PM UTC

    This incident should be resolved.

Read the full incident report →

Major August 31, 2026

Org code or License issue

Detected by Pingoru
Aug 31, 2026, 12:11 AM UTC
Resolved
Aug 31, 2026, 08:58 AM UTC
Duration
8h 46m
Affected: VETtrak Desktop Software
Timeline · 4 updates
  1. investigating Aug 31, 2026, 12:11 AM UTC

    ReadyTech are aware of an issue currently presented to hosted clients that are generating the error; “Error connecting to VETtrak (2): The organisation code entered is not correct, or there are not enough licences available.”

  2. identified Aug 31, 2026, 01:34 AM UTC

    We've found the issue and are working on resolving

  3. monitoring Aug 31, 2026, 02:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 31, 2026, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

VETtrak Desktop Software - Session Disconnects

Detected by Pingoru
Feb 19, 2026, 01:30 AM UTC
Resolved
Feb 19, 2026, 02:07 AM UTC
Duration
37m
Affected: VETtrak Desktop Software
Timeline · 3 updates
  1. investigating Feb 19, 2026, 01:30 AM UTC

    We are currently investigating an issue relating to users of the VETtrak Desktop Software being disconnected during their session and unable to reconnect. The service is currently partially available. and we are working on restoring the service to full capacity at present. We apologize for any impact caused.

  2. identified Feb 19, 2026, 01:46 AM UTC

    We've identified the issue and it appears to be still related to the ongoing issue surrounding the outstanding issue we currently have open for Intermittent Custom Font Loading Compatibility Issues. As a result, we are blocking these Custom Fonts from loading again. We anticipate the services for VETtrak Desktop Software to be recovered in approximately 15 minutes. Please avoid logging in before this as you may be disconnected due to administrative activities. An update will be posted when the services have fully restored.

  3. resolved Feb 19, 2026, 02:07 AM UTC

    Functionality has been restored to the VETtrak Desktop Software service and all users should be able to login successfully. We have blocked the Custom Fonts again at this point in time as we believe the issue still surrounds this. Apologies for the impact caused surrounding this.

Read the full incident report →

Major February 9, 2026

Connection issues for VETTrak Desktop

Detected by Pingoru
Feb 09, 2026, 02:25 AM UTC
Resolved
Feb 09, 2026, 08:43 AM UTC
Duration
6h 17m
Affected: VETtrak Desktop Software
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:33 AM UTC

    We are aware that some customers are experiencing issues reconnecting to the VETtrak environment following an unexpected disconnection. Our team is currently investigating the cause and will provide a further update as soon as more information becomes available.

  2. identified Feb 09, 2026, 03:31 AM UTC

    The issues have been identified and we are currently remediating. We apologise for any inconvenience this may have caused You may notice a delay the first time you reconnect back into the environment while it loads your user session.

  3. monitoring Feb 09, 2026, 05:36 AM UTC

    We have implemented fixes to address the connectivity issues and will continue to monitor the environment and make adjustments as required.

  4. resolved Feb 09, 2026, 08:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 1, 2026

Intermittent Custom Font Loading Compatibility Issues

Detected by Pingoru
Feb 01, 2026, 10:38 PM UTC
Resolved
Apr 13, 2026, 12:28 AM UTC
Duration
70d 1h
Affected: VETtrak Desktop Software
Timeline · 5 updates
  1. investigating Feb 01, 2026, 10:38 PM UTC

    We are currently investigating a compatibility issue related to the loading of custom fonts on our systems running Windows Server 2025. In some scenarios, the use of custom fonts can cause instability on affected servers. Our team is actively working through this issue and engaging with Microsoft to identify the root cause and a permanent resolution. As part of our mitigation efforts, we may temporarily limit the use of custom fonts to ensure overall system stability while we continue our investigation. We will provide further updates as more information becomes available. Thank you for your patience.

  2. monitoring Feb 16, 2026, 02:51 AM UTC

    In collaboration with Microsoft, we have confirmed the issue is related to a compatibility interaction between custom font loading and the latest Windows Server. Updates to VETtrak Desktop have been put in place to resolve this. The application update has been deployed, and we are progressively adjusting the platform policy that controls custom font loading across the hosting environment. We will continue to monitor stability as changes are rolled out.

  3. monitoring Feb 17, 2026, 10:24 PM UTC

    Custom fonts have now been re-enabled across the majority of our terminal servers, and most users should be able to access these again. We will continue to closely monitor platform stability and complete the remaining rollouts throughout the week.

  4. identified Feb 25, 2026, 10:44 PM UTC

    Update We have determined that the previously implemented fix for fonts loading has not fully resolved the issue. Our team is actively working on an alternative approach and has engaged Microsoft Support to assist with further investigation. We will provide another update as soon as more information becomes available.

  5. resolved Apr 13, 2026, 12:28 AM UTC

    We confirm the issue regarding fonts should now be resolved, however our Infrastructure Team will continue to closely monitor platform stability, so if you find the fonts aren't working as needed, let us know and we can investigate further.

Read the full incident report →

Notice October 15, 2025

Outage Expected

Detected by Pingoru
Oct 15, 2025, 09:28 PM UTC
Resolved
Nov 06, 2025, 09:42 PM UTC
Duration
22d
Affected: VETtrak WebsiteVETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSMS Delivery Service
Timeline · 25 updates

Read the full incident report →

Major July 22, 2025

Outage - 22/07/2025

Detected by Pingoru
Jul 22, 2025, 12:35 AM UTC
Resolved
Jul 22, 2025, 06:30 AM UTC
Duration
5h 54m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 3 updates
  1. investigating Jul 22, 2025, 12:35 AM UTC

    We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.

  2. identified Jul 22, 2025, 05:20 AM UTC

    We have identified the cause of this outage and are working on a fix, an update and ETA will be provided when known.

  3. resolved Jul 22, 2025, 06:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 7, 2025

USI Outage - 07/07/2025

Detected by Pingoru
Jul 07, 2025, 12:38 AM UTC
Resolved
Jul 07, 2025, 06:03 AM UTC
Duration
5h 24m
Affected: Unique Student Identifier (USI) (3rd Party)
Timeline · 2 updates
  1. investigating Jul 07, 2025, 12:38 AM UTC

    We are currently aware of an incident impacting access to the USI system. This is being investigated and more information will be provided shortly.

  2. resolved Jul 07, 2025, 06:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 29, 2025

Outage - 30/06/2025

Detected by Pingoru
Jun 29, 2025, 11:38 PM UTC
Resolved
Jun 30, 2025, 12:35 AM UTC
Duration
57m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 3 updates
  1. investigating Jun 29, 2025, 11:38 PM UTC

    We are currently aware of an incident impacting access to the VETtrak hosting environment, including portals and online access. This is being investigated and more information will be provided shortly.

  2. monitoring Jun 30, 2025, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 30, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2025

Outage - 21/05/2025

Detected by Pingoru
May 21, 2025, 12:20 AM UTC
Resolved
May 28, 2025, 10:49 PM UTC
Duration
7d 22h
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery ServiceUnique Student Identifier (USI) (3rd Party)
Timeline · 4 updates
  1. investigating May 21, 2025, 12:20 AM UTC

    We are currently aware of an incident impacting access to the Unique Student Identifier (USI) (3rd Party) system. This is being investigated by a 3rd party and more information will be provided shortly.

  2. identified May 27, 2025, 03:27 AM UTC

    A recent update to the USI web services has led to an unintended issue: the USI web service is currently not functioning. We are collaborating closely with the USI IT team to resolve this problem and expect to provide an update within the next few days. Additional updates will follow.

  3. monitoring May 27, 2025, 11:28 PM UTC

    We will deploy an update to all sites overnight to fix the issue with USI not verifying in VETtrak. Thank you for your understanding as we worked on resolving this issue

  4. resolved May 28, 2025, 10:49 PM UTC

    This incident has been resolved.

Read the full incident report →