VETtrak experienced a major incident on February 9, 2026 affecting VETtrak Desktop Software, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2026, 02:33 AM UTC
We are aware that some customers are experiencing issues reconnecting to the VETtrak environment following an unexpected disconnection. Our team is currently investigating the cause and will provide a further update as soon as more information becomes available.
- identified Feb 09, 2026, 03:31 AM UTC
The issues have been identified and we are currently remediating. We apologise for any inconvenience this may have caused You may notice a delay the first time you reconnect back into the environment while it loads your user session.
- monitoring Feb 09, 2026, 05:36 AM UTC
We have implemented fixes to address the connectivity issues and will continue to monitor the environment and make adjustments as required.
- resolved Feb 09, 2026, 08:43 AM UTC
This incident has been resolved.