Affected components
Update timeline
- investigating Feb 09, 2026, 02:33 AM UTC
We are aware that some customers are experiencing issues reconnecting to the VETtrak environment following an unexpected disconnection. Our team is currently investigating the cause and will provide a further update as soon as more information becomes available.
- identified Feb 09, 2026, 03:31 AM UTC
The issues have been identified and we are currently remediating. We apologise for any inconvenience this may have caused You may notice a delay the first time you reconnect back into the environment while it loads your user session.
- monitoring Feb 09, 2026, 05:36 AM UTC
We have implemented fixes to address the connectivity issues and will continue to monitor the environment and make adjustments as required.
- resolved Feb 09, 2026, 08:43 AM UTC
This incident has been resolved.
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