Is Digital Pacific down?

We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible. Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance. We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

Our phone support lines have now been restored and are fully operational. Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again. We apologize for the inconvenience and appreciate your patience and understanding. Live Chat Support: Our live chat support remains available 24/7 if you need further assistance.

We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails. Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

The issue affecting the email services, along with webmail access, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability. We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.

We are aware of an issue currently affecting email delivery to Hotmail domains. Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal. Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue. Thank you for your patience and understanding while we worked to resolve this issue.

We are aware of an issue that is preventing some customers from accessing websites and emails. Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible. Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available. We appreciate your patience and understanding while we work toward a resolution.

Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers. A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible. We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability. Thank you for your patience and understanding.

This incident has been resolved.

Dear Customer, We are writing to share an important update regarding the evolving landscape of security patching. Microsoft has recently announced that due to advancements in AI-driven security research, the volume and frequency of security updates both on the regular Patch Tuesday schedule and through occasional out-of-band releases are increasing. As the frequency of updates increases, keeping your operating systems and software current is more critical than ever. To ensure your Windows Dedicated Server environment remains secure, we ask that you be prepared to manage and apply security patches to your servers promptly as they are released. Staying current with these updates is essential to protecting your infrastructure against emerging threats. For more details, refer A note on patch Tuesday (https://www.microsoft.com/en-us/msrc/blog/2026/05/a-note-on-patch-tuesday) To help maintain the security and stability of your environment, we recommend the following best practices: Review and apply the latest Windows security updates and patches as soon as practical after their release to address known vulnerabilities and security risks; and Strengthen your security posture by enabling Multi-Factor Authentication (MFA/2FA), using dedicated administrative accounts, limiting privileged access, and implementing other recommended security controls. These measures can significantly reduce the risk of compromise and help maintain the security of your systems. Please note that the Microsoft patch release will require a server reboot for the updates to be fully applied. After installing the patches, kindly ensure that the server is restarted at the earliest opportunity to complete the update process and avoid any pending update-related issues.'’’ Should you have any questions or need further assistance, please feel free to reach out to our Support team.

This incident has been resolved.