Resolved after 1 hour 7 minutes, affecting Clinic Procurement Platform and Clinic Prescription Management Platform, on February 18, 2026.
Site traffic has resumed. Platform incident is still ongoing (https://status.salesforce.com/incidents/20003708)
Affected components
Update timeline
- investigating Feb 18, 2026, 01:57 AM UTC
We are currently monitoring Heroku platform issues (https://status.salesforce.com/incidents/20003708) that are causing downstream affects with integration.vetcove.com. During this time, all connections with external PIMs are impacted (writeback, reading updates). We will add updates as we can
- monitoring Feb 18, 2026, 02:58 AM UTC
Site traffic has resumed. Platform incident is still ongoing (https://status.salesforce.com/incidents/20003708)
- resolved Feb 18, 2026, 03:05 AM UTC
Incident is resolved https://status.salesforce.com/incidents/20003708
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