Vetcove Outage History

Vetcove is up right now

Pingoru has recorded 6 incidents for Vetcove: 6 in the last 12 months and 0 in the last 90 days.

Source: status.vetcove.com

6incidents recorded
6last 12 months
0last 90 days
2 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Vetcove in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20262147 of 720 (20%)
May 202600 of 744 (0%)
June 202610 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 551 (0%)

Incidents, newest first

Minor June 23, 2026 Search Provider Issues 19m Clinic Prescription Management Platform, Practice Management Platform

Started Jun 23, 2026, 07:02 PM UTC· resolved Jun 23, 2026, 07:21 PM UTC

  1. monitoring Jun 23, 2026, 07:02 PM UTC

    There's an infrastructure issue with our Search Provider (Bonsai) that was affecting Global Search and Patient Timeline views. We're currently montitoring

  2. monitoring Jun 23, 2026, 07:04 PM UTC

    The provider's status page: https://status.bonsai.io/incidents/a7087a52-5811-47d2-893d-4663dce747f6 has been updated with the incident and they are rolling out a fix

  3. monitoring Jun 23, 2026, 07:11 PM UTC

    Search traffic has resumed and errors have resolved. Continuing to monitor

  4. resolved Jun 23, 2026, 07:21 PM UTC

    Bonsai has concluded their incident and finished rolling out their fix. Search errors were seen on Vetcove from approximately 2:30 to 2:55 EST. This was an infrastructure provider issue and as soon as Bonsai pushed out a fix to our clusters, search traffic resumed properly.

Read the full incident report →

Minor April 2, 2026 Connectivity issues with Terminal Readers (in-person payments) 6d 3h Practice Management Platform

Started Apr 02, 2026, 05:32 PM UTC· resolved Apr 08, 2026, 08:59 PM UTC

  1. monitoring Apr 02, 2026, 05:32 PM UTC

    We're currently monitoring intermittent card reader connection failures from our payment provider. If a card reader payment fails, please retry it or try an alternative method such as card-on-file or payment link. We're working to resolve this as quickly as possible. Sorry for the inconvenience, and thank you for your patience.

  2. resolved Apr 08, 2026, 08:59 PM UTC

    The root cause was identified as a network policy configuration that was blocking connectivity between the terminal readers and our payment processor's servers. The issue has been resolved by updating clinic network policies to ensure reliable connectivity to all required payment processing services. We are continuing to monitor and have confirmed that transactions are processing normally.

Read the full incident report →

Minor February 18, 2026 Platform Outage 1h 7m Clinic Procurement Platform, Clinic Prescription Management Platform

Started Feb 18, 2026, 01:57 AM UTC· resolved Feb 18, 2026, 03:05 AM UTC

  1. investigating Feb 18, 2026, 01:57 AM UTC

    We are currently monitoring Heroku platform issues (https://status.salesforce.com/incidents/20003708) that are causing downstream affects with integration.vetcove.com. During this time, all connections with external PIMs are impacted (writeback, reading updates). We will add updates as we can

  2. monitoring Feb 18, 2026, 02:58 AM UTC

    Site traffic has resumed. Platform incident is still ongoing (https://status.salesforce.com/incidents/20003708)

  3. resolved Feb 18, 2026, 03:05 AM UTC

    Incident is resolved https://status.salesforce.com/incidents/20003708

Read the full incident report →

Minor January 15, 2026 Site Slowness 26m

Started Jan 15, 2026, 01:29 PM UTC· resolved Jan 15, 2026, 01:55 PM UTC

No vendor updates were posted for this incident.

Read the full incident report →