Vetcove incident
Connectivity issues with Terminal Readers (in-person payments)
Resolved after 6 days 3 hours, affecting Practice Management Platform, on April 2, 2026.
The root cause was identified as a network policy configuration that was blocking connectivity between the terminal readers and our payment processor's servers. The issue has been resolved by updating clinic network policies to ensure reliable connectivity to all required payment processing services. We are continuing to monitor and have confirmed that transactions are processing normally.
Affected components
Update timeline
- monitoring Apr 02, 2026, 05:32 PM UTC
We're currently monitoring intermittent card reader connection failures from our payment provider. If a card reader payment fails, please retry it or try an alternative method such as card-on-file or payment link. We're working to resolve this as quickly as possible. Sorry for the inconvenience, and thank you for your patience.
- resolved Apr 08, 2026, 08:59 PM UTC
The root cause was identified as a network policy configuration that was blocking connectivity between the terminal readers and our payment processor's servers. The issue has been resolved by updating clinic network policies to ensure reliable connectivity to all required payment processing services. We are continuing to monitor and have confirmed that transactions are processing normally.
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