Vetcove experienced a minor incident on June 23, 2026 affecting Clinic Prescription Management Platform and Practice Management Platform, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 23, 2026, 07:02 PM UTC
Status: Monitoring There's an infrastructure issue with our Search Provider (Bonsai) that was affecting Global Search and Patient Timeline views. We're currently montitoring Affected components Practice Management Platform (Partial outage) Clinic Prescription Management Platform (Partial outage)
- monitoring Jun 23, 2026, 07:04 PM UTC
Status: Monitoring The provider's status page: https://status.bonsai.io/incidents/a7087a52-5811-47d2-893d-4663dce747f6 has been updated with the incident and they are rolling out a fix Affected components Practice Management Platform (Partial outage) Clinic Prescription Management Platform (Partial outage)
- monitoring Jun 23, 2026, 07:11 PM UTC
Status: Monitoring Search traffic has resumed and errors have resolved. Continuing to monitor Affected components Practice Management Platform (Operational) Clinic Prescription Management Platform (Operational)
- resolved Jun 23, 2026, 07:21 PM UTC
Status: Resolved Bonsai has concluded their incident and finished rolling out their fix. Search errors were seen on Vetcove from approximately 2:30 to 2:55 EST. This was an infrastructure provider issue and as soon as Bonsai pushed out a fix to our clusters, search traffic resumed properly. Affected components Practice Management Platform (Operational) Clinic Prescription Management Platform (Operational)