Resolved after 19 minutes, affecting Clinic Prescription Management Platform and Practice Management Platform, on June 23, 2026.
Bonsai has concluded their incident and finished rolling out their fix. Search errors were seen on Vetcove from approximately 2:30 to 2:55 EST. This was an infrastructure provider issue and as soon as Bonsai pushed out a fix to our clusters, search traffic resumed properly.
Affected components
Update timeline
- monitoring Jun 23, 2026, 07:02 PM UTC
There's an infrastructure issue with our Search Provider (Bonsai) that was affecting Global Search and Patient Timeline views. We're currently montitoring
- monitoring Jun 23, 2026, 07:04 PM UTC
The provider's status page: https://status.bonsai.io/incidents/a7087a52-5811-47d2-893d-4663dce747f6 has been updated with the incident and they are rolling out a fix
- monitoring Jun 23, 2026, 07:11 PM UTC
Search traffic has resumed and errors have resolved. Continuing to monitor
- resolved Jun 23, 2026, 07:21 PM UTC
Bonsai has concluded their incident and finished rolling out their fix. Search errors were seen on Vetcove from approximately 2:30 to 2:55 EST. This was an infrastructure provider issue and as soon as Bonsai pushed out a fix to our clusters, search traffic resumed properly.
Your product runs on more than Vetcove
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services