Veson Mail was not accessible on the Veson Platform
Affected: Mail
Timeline · 1 update
- resolved Sep 30, 2026, 09:41 AM UTC
We have identified an issue on Veson Mail which has now been resolved.
Veson Nautical Outage History
Veson Nautical is up right nowVeson Nautical had 32 outages in the last 2 years totaling 78h 3m of downtime — averaging 1.3 incidents per month.
There were 32 Veson Nautical outages since October 20, 2025 totaling 78h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Email processing delay in production
Affected: Email Processing
Timeline · 4 updates
- investigating Sep 29, 2026, 11:51 AM UTC
We are currently investigating this issue.
- identified Sep 29, 2026, 11:51 AM UTC
We have identified the issue and we are working on a fix
- monitoring Sep 29, 2026, 12:36 PM UTC
The issue has been mitigated and we are currently processing pending emails
- resolved Sep 29, 2026, 02:22 PM UTC
This incident has been resolved.
Degraded Performance
Affected: Web ApplicationAPIs
Timeline · 2 updates
- monitoring Sep 21, 2026, 10:01 AM UTC
Our monitoring systems have identified a degraded performance, we have applied a fix and are monitoring the effect
- resolved Sep 21, 2026, 10:17 AM UTC
This incident has been resolved.
IMOS Platform Messaging Service - Delayed outbound email delivery in US region
Affected: Messaging ServicesWeb Application
Timeline · 3 updates
- identified Sep 15, 2026, 03:48 PM UTC
We are aware that some customers may be experiencing delayed outbound email notification delivery within the IMOS Platform Messaging Service. We are actively investigating the issue and will update when we have further details.
- monitoring Sep 15, 2026, 04:18 PM UTC
A fix has been implemented and we are monitoring the situation. Outbound email delivery has resumed. Email sent via the messaging service between 4:00 UTC and 16:04 UTC may have failed delivery. Please reach out to Veson Support if you need assistance re-sending email.
- resolved Sep 15, 2026, 04:21 PM UTC
This incident has been resolved.
IMOS Platform Web Application - Service degraded
Affected: Web Application
Timeline · 4 updates
- investigating Sep 09, 2026, 08:02 AM UTC
We are aware that some customers are experiencing session timeouts within the IMOS Platform Web Application. We are actively investigating the issue and will update when we have further details.
- identified Sep 09, 2026, 09:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 09, 2026, 01:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 01:24 PM UTC
This incident has been resolved.
Microsoft Exchange Online outage impacting both inbound and outbound email
Affected: Email InboundEmail Outbound
Timeline · 5 updates
- investigating Aug 31, 2026, 08:30 PM UTC
Customers may experience delays in receiving emails or failures when sending them due to an ongoing Microsoft Exchange Online incident
- identified Aug 31, 2026, 09:32 PM UTC
We are monitoring Microsoft Exchange Online status page and we will provide update as soon as possible
- identified Aug 31, 2026, 10:09 PM UTC
We are continuing to monitor Microsoft Exchange Online status page and we will provide update as soon as possible
- monitoring Sep 01, 2026, 05:31 AM UTC
Microsoft confirms that mail flow is working as expected. We are monitoring the situation
- resolved Sep 01, 2026, 07:09 AM UTC
We're no longer seeing issues on the Microsoft side, and all pending emails have now been processed.
US-EAST-1 Snowflake region service is degraded
Affected: Data Lake
Timeline · 4 updates
- identified Aug 31, 2026, 05:49 PM UTC
Clients with Datalake environments hosted in the US-EAST-1 region may be unable to access or use multiple core Snowflake services and features. Affected users may be unable to sign in, execute queries, or manage data. We are actively monitoring Snowflake service updates for the region.
- monitoring Aug 31, 2026, 08:20 PM UTC
Snowflake is showing all systems operational in the US-EAST-1 region. We are reviewing the US-EAST-1 account and will provide an update shortly.
- monitoring Aug 31, 2026, 08:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 31, 2026, 08:36 PM UTC
Successful ingestion of into all Datalake environments in the US-EAST-1 region has been confirmed.
Shipfix - Platform is experiencing some slowness
Affected: Email APIEmail InboundEmail OutboundEmail ProcessingMarket MonitorMapsData InsightsVessel & Port Directory
Timeline · 2 updates
- monitoring Aug 18, 2026, 09:33 AM UTC
We noticed some slowness for few minutes. A fix has been provided. We are closely monitoring the incident.
- resolved Aug 18, 2026, 09:49 AM UTC
This incident has been resolved.
Delays when receiving/sending emails
Affected: Email InboundEmail Outbound
Timeline · 5 updates
- investigating Aug 14, 2026, 05:11 AM UTC
We are currently investigating this issue.
- identified Aug 14, 2026, 05:12 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 14, 2026, 05:20 AM UTC
The issue is now resolved and we are actively catching up on the delay.
- monitoring Aug 14, 2026, 05:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 14, 2026, 05:38 AM UTC
This incident has been resolved.
Shipfix platform is unavailable
Timeline · 3 updates
- identified Jul 17, 2026, 09:44 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 17, 2026, 09:54 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 09:57 AM UTC
This incident has been resolved.
VesselsValue Web Application and API
Timeline · 1 update
- resolved Jul 14, 2026, 09:12 AM UTC
Our systems alerted us to a degraded platform between at 8:45am, the issue was quickly resolved and will continue monitoring.
Degraded performance on Shipfix platform
Affected: Email APIEmail InboundEmail OutboundEmail Processing
Timeline · 4 updates
- investigating Jul 01, 2026, 08:38 AM UTC
We are currently investigating this issue.
- identified Jul 01, 2026, 08:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 01, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 01, 2026, 09:44 AM UTC
This incident has been resolved.
Emails are stuck in processing for Shipfix
Affected: Email Processing
Timeline · 4 updates
- identified Jun 29, 2026, 03:42 PM UTC
We have identified the issue and emails are being processed again at the moment
- identified Jun 29, 2026, 03:42 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 29, 2026, 04:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 29, 2026, 04:58 PM UTC
This incident has been resolved.
IMOS Platform Web Application - Outage for US customers
Affected: Web Application
Timeline · 3 updates
- investigating Jun 17, 2026, 09:34 PM UTC
We are aware that customers with a home region in the US are unable to access the IMOS Platform Web Application. We are actively investigating the issue and will update when we have further details.
- monitoring Jun 17, 2026, 09:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 17, 2026, 09:43 PM UTC
This incident has been resolved.
IMOS Platform Web Application - Performance degraded for some EU customers
Affected: Web Application
Timeline · 4 updates
- investigating Jun 12, 2026, 02:09 PM UTC
We are aware that some customers in the EU region may be experiencing performance degradation within the IMOS Platform Web Application. We are actively investigating the issue and will update when we have further details.
- identified Jun 12, 2026, 02:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2026, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 05:15 PM UTC
This incident has been resolved.
Shipfix performance issue in production
Affected: Email APIEmail InboundEmail OutboundEmail ProcessingMarket MonitorMapsData InsightsVessel & Port Directory
Timeline · 3 updates
- investigating Jun 08, 2026, 01:40 PM UTC
We are currently investigating some performance issue in production
- monitoring Jun 08, 2026, 01:50 PM UTC
A fix has been implemented in production and we are now monitoring the platform
- resolved Jun 08, 2026, 01:56 PM UTC
This incident has been resolved.
Veslink Voyage Reporting - Form processing delayed
Affected: APIsVeslink Voyage Reporting
Timeline · 4 updates
- investigating Jun 08, 2026, 10:19 AM UTC
We are aware that some customers are experiencing delayed form processing within Veslink Voyage Reporting. We are actively investigating the issue and will update when we have further details.
- identified Jun 08, 2026, 10:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2026, 10:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 08, 2026, 10:27 AM UTC
This incident has been resolved.
Veslink API - Increased error rate on DaDesk notifications
Affected: APIs
Timeline · 3 updates
- investigating Jun 05, 2026, 10:07 AM UTC
We are observing a heightened error rate on the Veslink API DaDesk notifications. We are actively investigating the issue and will update when we have further details.
- identified Jun 05, 2026, 10:21 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 05, 2026, 11:07 AM UTC
This incident has been resolved.
IMOS Platform Web Application - Service degraded for some EU customers
Affected: Web Application
Timeline · 3 updates
- investigating Jun 02, 2026, 01:35 PM UTC
We are aware that some customers in the European Union (EU) region are experiencing service degradation within the IMOS Platform Web Application. We are actively investigating the issue and will update when we have further details.
- monitoring Jun 02, 2026, 01:45 PM UTC
The service impact has subsided and we are monitoring.
- resolved Jun 02, 2026, 05:46 PM UTC
This incident has been resolved.
Shipfix - Slowness on Shipfix platform
Timeline · 1 update
- resolved May 13, 2026, 01:54 PM UTC
General slowness of the platform.
Shipfix - Emails not loading
Affected: Email APIEmail InboundEmail OutboundEmail Processing
Timeline · 4 updates
- investigating Apr 30, 2026, 01:26 PM UTC
We are currently investigating this issue.
- monitoring Apr 30, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2026, 01:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2026, 03:42 PM UTC
This incident has been resolved.
Shipfix - issues sending/receiving email
Affected: Email InboundEmail Outbound
Timeline · 4 updates
- investigating Mar 24, 2026, 04:13 AM UTC
We are aware that some clients may be experiencing sending or receiving emails in the Shipfix platform. We will update with further details as our investigation continues.
- identified Mar 24, 2026, 04:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 24, 2026, 04:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 04:58 AM UTC
This incident has been resolved.
IMOS X - Service degraded
Affected: Web ApplicationAPIsClaims CoCaptain
Timeline · 3 updates
- identified Mar 19, 2026, 12:02 PM UTC
We are experiencing degraded performance affecting IMOS X UI and workflows, including delayed processing and intermittent errors. Our team is actively investigating and working to resolve the issue.
- monitoring Mar 19, 2026, 02:45 PM UTC
We have mitigated the performance issue and are continuing to monitor.
- resolved Mar 19, 2026, 08:54 PM UTC
This incident has been resolved.
IMOS - UAE region impacted by military action and AWS outage
Affected: Web ApplicationAPIsMessaging Services
Timeline · 6 updates
- investigating Mar 02, 2026, 09:32 AM UTC
We are aware that some customers hosted in the UAE (me-central-1) region are unable to access the IMOS Platform Web Application. Amazon Web Services (AWS) is currently experiencing an outage affecting multiple datacenters in the region (see https://health.aws.amazon.com/health/status for details). We are actively investigating the issue and will update when we have further details.
- identified Mar 02, 2026, 09:32 AM UTC
We are working with AWS to understand the scope of the incident and determine a possible timeline for recovery.
- identified Mar 02, 2026, 01:11 PM UTC
There is a significant outage affecting AWS's UAE (me-central-1) region - two of the three isolated availability zones are offline. One availability zone was struck by objects that created sparks and fire, and another zone is experiencing a localized power outage. Having two out of three availability zones in the UAE offline at the same time is unprecedented. At this time, all IMOS clients hosted in the UAE (me-central-1) region are offline as a result. We have not received an update from AWS since 10:53 AM UTC and we will continue to update as we receive more news.
- identified Mar 02, 2026, 03:34 PM UTC
The ongoing military conflict in the Middle East has directly impacted AWS operations in the United Arab Emirates. AWS's latest update is that the major outage in the me-central-1 (UAE) region will take at least a day to recover as facilities, power and cooling systems require extensive repairs. Further updates are available directly from AWS at https://health.aws.amazon.com/health/status. We will also update the status page when we have more information. Veson will be in direct contact with affected clients to discuss disaster recovery options.
- monitoring Mar 02, 2026, 10:40 PM UTC
AWS have partially restored service in the UAE region, and IMOS is now back online. We are continuing to monitor the situation closely, as not all services are fully restored and others are displaying signs of intermittent recovery. Our leadership team will be in touch with affected clients over the coming days to discuss options.
- resolved Mar 03, 2026, 03:16 PM UTC
IMOS has been stable in the UAE region for 12+ hours. We are closing this incident, and will be closely monitoring activities in the UAE over the next several days.
Data Lake - Delayed updates in EU region
Affected: Data Lake
Timeline · 4 updates
- investigating Feb 19, 2026, 03:42 PM UTC
We are aware that some customers hosted in our EU region may be experiencing delayed updates for Data Lake. We are actively investigating the issue and will update when we have further details.
- identified Feb 19, 2026, 03:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 04:29 PM UTC
This incident has been resolved.