Verkada experienced a major incident on August 21, 2026 affecting Viewing Station, lasting 20h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 03:01 AM UTC
Our engineers are investigating an issue causing a small subset of viewing stations to be offline.
- investigating Aug 21, 2026, 04:12 AM UTC
Our engineers are continuing to work on this issue with high priority. If you have an affected Viewing Station please leave it online so that an update can applied when available.
- resolved Aug 21, 2026, 11:27 PM UTC
We identified an issue affecting Viewing Stations with a non-English locale set. We’ve since shipped a new version, that resolves it. Symptom: affected customers most likely saw a black screen on their VX. What we’ve done: went through the list of affected devices, manually updated the ones we could, and verified they’re back to a healthy, streaming state.