Verkada incident
Multiple Command services are degraded or unavailable
Verkada experienced a minor incident on July 28, 2026 affecting Login System and Camera Analytics and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 04:45 PM UTC
We are currently investigating this issue.
- identified Jul 28, 2026, 05:23 PM UTC
Multiple Command services are degraded or unavailable, including login for GovCloud users, person profile photos in Command Users and Access Users, and some video, search, and analytics features. We have identified the cause and are deploying a fix across all services.
- identified Jul 28, 2026, 05:34 PM UTC
A fix has been validated and is now rolling out to affected services. GovCloud login and Access Control are the most affected areas. Recovery will be gradual as each service completes its rollout.
- identified Jul 28, 2026, 06:13 PM UTC
GovCloud login has been restored. Other features remain partially affected, including profile photos and creating new access users, and deployments are continuing across the remaining services. We will keep updating as each area is confirmed recovered.
- monitoring Jul 28, 2026, 06:35 PM UTC
The fix has been deployed across affected services and functionality is returning to normal. We are monitoring to confirm full recovery.
- monitoring Jul 28, 2026, 07:26 PM UTC
The fix has been deployed to the majority of affected services. A small number are still completing their rollout, and some users may continue to see errors or incorrect device status until they finish.
- resolved Jul 28, 2026, 08:39 PM UTC
All services have been restored and are operating normally and the underlying issue has been resolved. Please reach out to our Support team if you are experience any further issues.