Verkada incident
Some Intercom units are failing to process bluetooth unlocks
Resolved after 10 days 23 hours, affecting Intercom, on July 3, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Jul 03, 2026, 12:36 AM UTC
We are currently investigating this issue.
- identified Jul 03, 2026, 04:15 PM UTC
Our team has made progress investigating an issue affecting Bluetooth unlocks on Verkada TD33 Intercoms. A mitigation is available now - affected customers can contact Verkada Support to have Bluetooth unlocks restored on their TD33 Intercoms. We are continuing to work toward a permanent fix and will provide further updates.
- monitoring Jul 09, 2026, 07:37 PM UTC
A fix has been rolled out to all affected Verkada TD33 Intercoms that restores Bluetooth unlock functionality. We are monitoring to confirm full recovery. Customers who continue to experience issues should contact Verkada Support.
- monitoring Jul 09, 2026, 07:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 13, 2026, 11:53 PM UTC
This incident has been resolved.
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