Veracross experienced a minor incident on June 4, 2026 affecting Importer, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Importer
Update timeline
- investigating Jun 04, 2026, 02:04 PM UTC
We are currently investigating reports that Data Importer imports are stuck in pending status.
- resolved Jun 04, 2026, 03:33 PM UTC
We have resolved the issue with the Data Importer that caused imports to be stuck in a pending status. To prevent inadvertent duplicate record imports in scenarios where users may have attempted the same import multiple times, imports that were stuck in pending status have been removed. Users should complete a new import process for any prior attempts that had been stuck.