Veracross incident

Issue impacting the calculation of GPAs and performance of documents referencing GPAs

Minor Resolved View vendor source →

Veracross experienced a minor incident on January 24, 2025 affecting Axiom US and Documents US, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2025, 05:32 PM UTC
Resolved
Jan 27, 2025, 02:25 PM UTC
Duration
2d 20h
Detected by Pingoru
Jan 24, 2025, 05:32 PM UTC

Affected components

Axiom USDocuments US

Update timeline

  1. investigating Jan 24, 2025, 05:32 PM UTC

    We are currently investigating an issue impacting the calculation of GPAs. This issue is also preventing GPA values from being posted and locked and is causing performance issues with documents that reference GPAs.

  2. monitoring Jan 25, 2025, 02:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2025, 02:25 PM UTC

    This incident has been resolved.