Veracross experienced a major incident on January 28, 2025 affecting Authentication & User Accounts US and Axiom US and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication & User Accounts USAxiom USPayments USDocuments USLegacy API & iCal feeds USPortals USOnline Giving USScheduler USAPIv3 US
Update timeline
- identified Jan 28, 2025, 02:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2025, 03:25 PM UTC
This incident has been resolved.