Veracross experienced a major incident on February 20, 2025 affecting Authentication & User Accounts US and Axiom US and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication & User Accounts USAxiom USPayments USDocuments USLegacy API & iCal feeds USPortals USOnline Giving USScheduler USAPIv3 US
Update timeline
- identified Feb 20, 2025, 01:47 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 20, 2025, 02:15 AM UTC
This incident has been resolved.