Veracross incident

Support Consultant Scheduling Links Temporarily Unavailable

Minor Resolved View vendor source →

Veracross experienced a minor incident on April 30, 2025 affecting Veracross Community, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 11:21 AM UTC
Resolved
Apr 30, 2025, 01:13 PM UTC
Duration
1h 51m
Detected by Pingoru
Apr 30, 2025, 11:21 AM UTC

Affected components

Veracross Community

Update timeline

  1. investigating Apr 30, 2025, 11:21 AM UTC

    Our third party scheduling tool, ChiliPiper, is investigating an issue that is causing users to be unable to access calendar scheduling links. As a result, the feature to schedule support consulting calls through the Veracross Community is temporarily unavailable. We are closely monitoring the ChiliPiper status and will notify you as soon as the scheduling links issue has been resolved.

  2. resolved Apr 30, 2025, 01:13 PM UTC

    Our third-party scheduling tool, ChiliPiper, has resolved the issue with their scheduling links and you should once again be able to schedule calls with our Support Consultant team through the Veracross Community. If when using the scheduling link you are still receiving an error, please try clearing your browser cache.