Veracross incident

Generic "A network connection error has occurred" message displaying in place of some specific error messages in Axiom

Notice Resolved View vendor source →

Veracross experienced a notice incident on May 2, 2025 affecting Axiom US and Axiom EU and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2025, 03:31 PM UTC
Resolved
May 02, 2025, 06:01 PM UTC
Duration
2h 29m
Detected by Pingoru
May 02, 2025, 03:31 PM UTC

Affected components

Axiom USAxiom EUAxiom AU

Update timeline

  1. investigating May 02, 2025, 03:31 PM UTC

    We are investigating an issue causing some error messages in Axiom to display a generic "A network connection error has occurred" message rather than the actual error message.

  2. monitoring May 02, 2025, 05:07 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved May 02, 2025, 06:01 PM UTC

    This incident has been resolved.