Veracross incident

Degradation to BlueSnap Payment Processing Services

Minor Resolved View vendor source →

Veracross experienced a minor incident on November 18, 2025 affecting Payments US, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:46 PM UTC
Resolved
Nov 18, 2025, 07:40 PM UTC
Duration
3h 53m
Detected by Pingoru
Nov 18, 2025, 03:46 PM UTC

Affected components

Payments US

Update timeline

  1. investigating Nov 18, 2025, 03:46 PM UTC

    We are currently observing elevated errors from BlueSnap impacting payout report retrieval and causing receipt failures across our systems. BlueSnap previously reported that a recent infrastructure-related outage had caused sporadic connectivity failures. We are monitoring the situation closely and validating the impact on our platform. Further updates will be provided as soon as more information becomes available.

  2. resolved Nov 18, 2025, 07:40 PM UTC

    This incident has been resolved. Please note that any payments that failed will not be automatically retried/reprocessed and will need to be resubmitted by the payer. We apologize for this disruption and thank you for your patience.