Veracross incident

Investigating Authentication Issues for Subset of Users

Minor Resolved View vendor source →

Veracross experienced a minor incident on November 24, 2025 affecting Authentication & User Accounts US, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 04:12 PM UTC
Resolved
Nov 24, 2025, 06:06 PM UTC
Duration
1h 53m
Detected by Pingoru
Nov 24, 2025, 04:12 PM UTC

Affected components

Authentication & User Accounts US

Update timeline

  1. investigating Nov 24, 2025, 04:12 PM UTC

    We are currently investigating reports of authentication issues that are impacting a subset of users.

  2. monitoring Nov 24, 2025, 04:45 PM UTC

    An upgrade this morning to our authentication system this morning resulted in users in some contexts being unable to log in to Veracross. Users previously logged in were not impacted. We have fixed the issue and users should be able to log in to Veracross again. We are monitoring this issue.

  3. resolved Nov 24, 2025, 06:06 PM UTC

    After monitoring this issue closely, we have confirmed that this incident has been resolved. We apologize for the inconvenience this issue has caused.