Veracross experienced a critical incident on January 13, 2026 affecting Accounting Axiom and Axiom US and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Accounting AxiomAxiom USAxiom EUAxiom AUImporterAPIv3 AUAPIv3 USAPIv3 EU
Update timeline
- investigating Jan 13, 2026, 09:27 PM UTC
We will be performing emergency maintenance on a core database system beginning at 4:30 PM ET today. We expect this maintenance to last approximately 15 minutes. During this time, some applications and services will be unavailable for all customers. We apologize for the inconvenience and will be providing additional updates on restoring Axiom shortly.
- resolved Jan 13, 2026, 09:51 PM UTC
This incident has been resolved.