Veracross incident

Issues with Behavior & Comments Records for a Subset of Users

Minor Resolved View vendor source →

Veracross experienced a minor incident on January 22, 2026 affecting Axiom US and Axiom EU and 1 more component, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 02:02 PM UTC
Resolved
Jan 22, 2026, 06:00 PM UTC
Duration
3h 58m
Detected by Pingoru
Jan 22, 2026, 02:02 PM UTC

Affected components

Axiom USAxiom EUAxiom AU

Update timeline

  1. investigating Jan 22, 2026, 02:02 PM UTC

    We are currently investigating an issue impacting the access and submission of Behavior & Comments records and approval of Student Logistics Requests for a subset of users.

  2. resolved Jan 22, 2026, 06:00 PM UTC

    The issue impacting Behavior & Comments records has been fully resolved. After further investigation, we determined that Student Logistics Requests were not impacted by this issue and have updated the title of this incident accordingly.