VentraIP Outage History

VentraIP is up right now

VentraIP had 19 outages in the last 2 years totaling 2542h 1m of downtime — averaging 0.8 incidents per month.

There were 19 VentraIP outages since January 4, 2026 totaling 2542h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ventraip.com.au

Major May 23, 2026

DDoS attack ongoing

Detected by Pingoru
May 23, 2026, 12:34 AM UTC
Resolved
May 25, 2026, 11:12 PM UTC
Duration
2d 22h
Timeline · 2 updates
  1. investigating May 23, 2026, 07:38 AM UTC

    Our team and upstream vendors have now tentatively mitigated the DDoS attack impacting access to services across our network. A full post incident response (PIR) will be provided to customers in due course that will provide further information on what happened and how we are further strengthening our capabilities against further attacks of this magnitude. We appreciate your patience and understanding.

  2. resolved May 25, 2026, 11:12 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major May 15, 2026

SMS issues

Detected by Pingoru
May 15, 2026, 12:19 AM UTC
Resolved
May 15, 2026, 01:40 AM UTC
Duration
1h 21m
Timeline · 1 update
  1. resolved May 15, 2026, 01:40 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major May 8, 2026

Emergency hosting access restrictions

Detected by Pingoru
May 08, 2026, 04:37 AM UTC
Resolved
May 08, 2026, 06:12 PM UTC
Duration
13h 35m
Timeline · 2 updates
  1. investigating May 08, 2026, 04:37 AM UTC

    We have been alerted to 3 critical cPanel vulnerabilities that could allow a malicious user to gain elevated privileges to our hosting infrastructure: CVE-2026-29201 CVE-2026-29202 CVE-2026-29203 We have currently locked down cPanel/WHM/FTP/SFTP/SSH/Webdisk access. We expect cPanel to provide a patch for these vulnerabilities over the next 24 hours. Once we have more information and the restrictions have been lifted, we will update this status. If you need any assistance with making modifications to your services, please reach out to our support team via an eTicket with the requested changes.

  2. resolved May 08, 2026, 06:12 PM UTC

    We've now resolved the incident. Thanks for your patience. We apologise for the extremem measures we took, however without further knowledge on how severe the exploits were, and with other exploits recently discovered that were quite critical, we chose to take the extreme method for the safety of our customers and their data. cPanel have released patches for the 3 CVEs and we have successfully applied them to the fleet. If you have a SMVPS, we highly recommend you update your cPanel installations immediately, as we have removed out firewall blocks to restore service to our fleet.

Read the full incident report →

Major May 1, 2026

Emergency Maintenance on Hosting Servers

Detected by Pingoru
May 01, 2026, 01:14 AM UTC
Resolved
May 07, 2026, 07:32 AM UTC
Duration
6d 6h
Timeline · 2 updates
  1. investigating May 01, 2026, 01:14 AM UTC

    We require a reboot to do emergency maintenance on some of our servers. Downtime is expected to be less than 5 minutes per server, though some may take longer. We apologise for the inconvience but due to the severity of the issue, we have no choice but to do this ASAP.

  2. resolved May 07, 2026, 07:32 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 30, 2026

Emergency name sever maintenance.

Detected by Pingoru
Apr 30, 2026, 09:23 AM UTC
Resolved
May 07, 2026, 07:32 AM UTC
Duration
6d 22h
Timeline · 3 updates
  1. investigating Apr 30, 2026, 09:23 AM UTC

    We are currently experiencing issues with our name servers, which require our Infrastructure team to perform emergency maintenance to restore service. During this time, some DNS queries will fail or take longer to respond. Once we have restored the services, we will provide another update.

  2. investigating Apr 30, 2026, 10:06 PM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved May 07, 2026, 07:32 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major March 24, 2026

Current issues with be3.s3

Detected by Pingoru
Mar 24, 2026, 05:27 AM UTC
Resolved
Mar 25, 2026, 07:04 AM UTC
Duration
1d 1h
Timeline · 1 update
  1. resolved Mar 25, 2026, 07:04 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major March 20, 2026

Temporary cPanel service routing disabled

Detected by Pingoru
Mar 20, 2026, 02:40 AM UTC
Resolved
May 19, 2026, 05:42 AM UTC
Duration
60d 3h
Timeline · 2 updates
  1. investigating Mar 23, 2026, 12:23 AM UTC

    The attacks are still ongoing, and we are waiting for cPanel to backport a fix so we can resolve these issues.

  2. resolved May 19, 2026, 05:42 AM UTC

    We have applied an update from cPanel, which should resolve this issue now. Thanks for your patience.

Read the full incident report →

Major March 19, 2026

Unexpected Server Issues

Detected by Pingoru
Mar 19, 2026, 02:27 AM UTC
Resolved
Mar 19, 2026, 03:05 AM UTC
Duration
38m
Timeline · 1 update
  1. resolved Mar 19, 2026, 03:05 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 25, 2026

LiveChat Unavailable

Detected by Pingoru
Feb 25, 2026, 05:33 AM UTC
Resolved
Feb 25, 2026, 07:42 AM UTC
Duration
2h 9m
Timeline · 1 update
  1. resolved Feb 25, 2026, 07:42 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 2, 2026

Backend Axigen issues

Detected by Pingoru
Feb 02, 2026, 03:08 AM UTC
Resolved
Feb 24, 2026, 11:24 PM UTC
Duration
22d 20h
Timeline · 1 update
  1. resolved Feb 24, 2026, 11:24 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 29, 2026

Connectivity issues with Axigen email hosting

Detected by Pingoru
Jan 29, 2026, 04:28 AM UTC
Resolved
Jan 29, 2026, 05:36 AM UTC
Duration
1h 7m
Timeline · 1 update
  1. resolved Jan 29, 2026, 05:36 AM UTC

    Our Infrastructure team have identified and resolved the issue. Services are coming back online now. If you are still experiencing issues, please reach out to our Technical Support team.

Read the full incident report →