VentraIP Outage History

Due to recent Legacy Email Migrations and cPanel Infrastructure updates, we are currently experiencing a high volume of inquiries across our eTickets, phone, and LiveChat channels. Our team is working hard to reach everyone as quickly as possible. We sincerely thank you for your patience and understanding during this busy time.

We've identified an issue where cPanel's upstream servers are currently experiencing license registration issues. This is incorrectly flagging our servers as unlicensed. Our team is actively working directly with cPanel Support to resolve the connectivity issue and restore normal WHM access as quickly as possible.

cPanel has implemented a fix for this issue. This fix is being rolled out now; as such, this issue should be resolved shortly.

Our team and upstream vendors have now tentatively mitigated the DDoS attack impacting access to services across our network. A full post incident response (PIR) will be provided to customers in due course that will provide further information on what happened and how we are further strengthening our capabilities against further attacks of this magnitude. We appreciate your patience and understanding.

We have been alerted to 3 critical cPanel vulnerabilities that could allow a malicious user to gain elevated privileges to our hosting infrastructure: CVE-2026-29201 CVE-2026-29202 CVE-2026-29203 We have currently locked down cPanel/WHM/FTP/SFTP/SSH/Webdisk access. We expect cPanel to provide a patch for these vulnerabilities over the next 24 hours. Once we have more information and the restrictions have been lifted, we will update this status. If you need any assistance with making modifications to your services, please reach out to our support team via an eTicket with the requested changes.

We require a reboot to do emergency maintenance on some of our servers. Downtime is expected to be less than 5 minutes per server, though some may take longer. We apologise for the inconvience but due to the severity of the issue, we have no choice but to do this ASAP.

We are currently experiencing issues with our name servers, which require our Infrastructure team to perform emergency maintenance to restore service. During this time, some DNS queries will fail or take longer to respond. Once we have restored the services, we will provide another update.

We've fixed the core issue, and are waiting for things to recover.

The attacks are still ongoing, and we are waiting for cPanel to backport a fix so we can resolve these issues.