VentraIP experienced a major incident on July 8, 2026, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 08, 2026, 09:31 PM UTC
We've identified an issue where cPanel's upstream servers are currently experiencing license registration issues. This is incorrectly flagging our servers as unlicensed. Our team is actively working directly with cPanel Support to resolve the connectivity issue and restore normal WHM access as quickly as possible.
- investigating Jul 08, 2026, 10:41 PM UTC
cPanel has implemented a fix for this issue. This fix is being rolled out now; as such, this issue should be resolved shortly.
- resolved Jul 08, 2026, 10:52 PM UTC
We've now resolved the incident. Thanks for your patience.