Vena Solutions incident

Selective Tenant SSO Users unable to login.

Major Resolved View vendor source →

Vena Solutions experienced a major incident on February 7, 2025 affecting US1 and US2 and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2025, 01:04 PM UTC
Resolved
Feb 07, 2025, 03:26 PM UTC
Duration
2h 21m
Detected by Pingoru
Feb 07, 2025, 01:04 PM UTC

Affected components

US1US2US3US4US5EU1EU2EU3CA3CA4

Update timeline

  1. investigating Feb 07, 2025, 01:04 PM UTC

    We are currently investigating an issue affecting users accessing Vena using SSO authentication. Our support teams are actively working to resolve this.

  2. investigating Feb 07, 2025, 02:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 07, 2025, 02:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 07, 2025, 03:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 07, 2025, 03:26 PM UTC

    This incident has been resolved.