Vena Solutions incident

Vena Copilot unavailable in US1, US2, US3, US5

Major Resolved View vendor source →

Vena Solutions experienced a major incident on March 3, 2025 affecting US1 and US2 and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 02:23 PM UTC
Resolved
Mar 03, 2025, 04:53 PM UTC
Duration
2h 30m
Detected by Pingoru
Mar 03, 2025, 02:23 PM UTC

Affected components

US1US2US3US5

Update timeline

  1. investigating Mar 03, 2025, 02:23 PM UTC

    We are currently investigating an issue impacting the Vena Copilot Service in US1, US2, US3 and US5 hubs. The service is currently unavailable to end users in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.

  2. identified Mar 03, 2025, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2025, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2025, 04:53 PM UTC

    This incident has been resolved.