Vena Solutions incident

2FA Not Working

Major Resolved View vendor source →

Vena Solutions experienced a major incident on April 10, 2025 affecting US1 and US2 and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 09:37 AM UTC
Resolved
Apr 10, 2025, 12:32 PM UTC
Duration
2h 55m
Detected by Pingoru
Apr 10, 2025, 09:37 AM UTC

Affected components

US1US2US3US4US5EU1EU2EU3CA3CA4

Update timeline

  1. investigating Apr 10, 2025, 09:37 AM UTC

    We are currently investigating an issue impacting users with 2FA enabled, preventing them from logging into Vena. Our support teams are actively engaged, and we will keep you updated on our progress.

  2. investigating Apr 10, 2025, 09:39 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 10, 2025, 12:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 10, 2025, 12:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 10, 2025, 12:32 PM UTC

    This incident has been resolved.