Vena Solutions incident

Vena Copilot Service Degradation

Minor Resolved View vendor source →

Vena Solutions experienced a minor incident on May 13, 2025 affecting US1 and US2 and 1 more component, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 06:35 PM UTC
Resolved
May 14, 2025, 12:55 AM UTC
Duration
6h 19m
Detected by Pingoru
May 13, 2025, 06:35 PM UTC

Affected components

US1US2US3US5

Update timeline

  1. investigating May 13, 2025, 06:35 PM UTC

    We are currently investigating an issue impacting the Vena Copilot Service in US2 and US3 hubs. The service is degraded with end users experiencing intermittent errors in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.

  2. investigating May 13, 2025, 06:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 13, 2025, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 13, 2025, 10:56 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 14, 2025, 12:55 AM UTC

    This incident has been resolved.