Vasion incident
Intermittent issue with uploading drivers: Error occurred creating the driver package
Resolved on February 14, 2025.
\*\*Issue Summary:\*\*On February 14, 2025, users reported intermittent issues when attempting to upload driver packages. The error message displayed was: **"Error occurred creating the driver package."** \*\*Root Cause:\*\*The issue was identified as a missing query or function in the database, leading to a failed query or incomplete processing during driver package creation. Due to the intermittent nature of the problem, it was not immediately detected during manual testing. \*\*Resolution:\*\*We resolved the issue by reverting to a previous version of the code that included the necessary query/function. Additionally, we have incorporated enhanced testing into the build process to validate driver package creation, ensuring all required queries and functions are present in future updates. \*\*Conclusion:\*\*We acknowledge the impact this issue had on some customers' ability to use the product as expected. We remain committed to continuous improvement and are proactively working to minimize service disruptions moving forward.
Update timeline
- resolved May 14, 2025, 09:06 PM UTC
Intermittent issue with uploading drivers: Error occurred creating the driver package
- postmortem May 14, 2025, 09:07 PM UTC
\*\*Issue Summary:\*\*On February 14, 2025, users reported intermittent issues when attempting to upload driver packages. The error message displayed was: **"Error occurred creating the driver package."** \*\*Root Cause:\*\*The issue was identified as a missing query or function in the database, leading to a failed query or incomplete processing during driver package creation. Due to the intermittent nature of the problem, it was not immediately detected during manual testing. \*\*Resolution:\*\*We resolved the issue by reverting to a previous version of the code that included the necessary query/function. Additionally, we have incorporated enhanced testing into the build process to validate driver package creation, ensuring all required queries and functions are present in future updates. \*\*Conclusion:\*\*We acknowledge the impact this issue had on some customers' ability to use the product as expected. We remain committed to continuous improvement and are proactively working to minimize service disruptions moving forward.
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