Vasion Outage History

Monday, October 13th, 2025 ‌ **Intermittent Timeout Issues When Accessing Instance** ‌ **Issue Summary:** On 13 October 2025, between 5:13 PM UTC and 6:38 PM UTC, some users with instances hosted in printercloud6 experienced intermittent timeout or connection failure issues when accessing the platform. ‌ **Root Cause:** Multiple compute nodes became unresponsive, resulting in intermittent issues accessing other resources. ‌ **Resolution:** The affected compute nodes were identified and replaced. ‌ **Mitigation:** To address this issue going forward, additional monitors have been added. Our engineering teams’ investigation is still ongoing. Once further information is identified regarding what caused the nodes to become unresponsive, measures will be implemented to prevent this issue from occurring on compute nodes going forward. ‌ **Conclusion:** We acknowledge that this had an impact on some customers. We thank you for your patience as we resolved this service disruption.

**Intermittent issues signing in using SSO** ‌ ‌ **Issue Summary:** On 14 April 2025 between 2:00 PM UTC and 4:30 PM UTC, customers in our EMEA region experienced intermittent issues signing in using SSO: page would load blank, receive a 404 Bad Request response… ‌ **Root Cause:** A feature was enabled designed to add additional details for printing reports \(e.g. department, manager\). Enabling this feature added unintentional latency to these requests. ‌ **Resolution:** The underlying database query was identified, optimized, and tested, ensuring the additional latency was no longer being experienced. ‌ **Mitigation:** During the incident, infrastructure was increased to reduce latency while the data team analyzed the queries. **‌** **Conclusion:** We acknowledge the impact this had on customers within the EMEA region. We are committed to improving our processes to prevent future recurrence. Thank you for your patience as we resolved this service disruption.