VanillaSoft incident

Failed to Establish calls for Clarity Users/Unable to Log into Clarity Portal

Critical Ongoing View vendor source →

VanillaSoft is currently experiencing a critical incident affecting VanillaSoft VoIP/SMS, which began 2h ago. The vendor's full update timeline is below.

Started
May 24, 2026, 04:21 PM UTC
Resolved
Ongoing
Duration
● 1h 49m
Detected by Pingoru
May 24, 2026, 04:21 PM UTC

Affected components

VanillaSoft VoIP/SMS

Update timeline

  1. investigating May 24, 2026, 04:21 PM UTC

    We are investigating reports that Clarity VoIP users are currently experiencing “failed to establish” errors when attempting to place calls. This issue is also impacting Voicemail Drops and texting. We are also experiencing issues with the Clarity Portal. Users are unable to log in. Our engineering team is actively engaged and investigating the root cause. We are treating this incident as a high priority and will provide updates as more information becomes available.

  2. investigating May 24, 2026, 04:53 PM UTC

    Our engineers are continuing to investigate the root cause of this current event. We do not have an ETA at this time. Please continue to monitor our status page for updates. We apologize for the inconvenience and appreciate your patience.