ValidSign v2.0.0 — Resterende issues na migratie
Affected: ValidSign Frontend (my.validsign.eu)ValidSign ProductionValidSign API (my.validsign.eu)
ValidSign Outage History
ValidSign is up right nowValidSign had 14 outages in the last 2 years totaling 1147h 16m of downtime — averaging 0.6 incidents per month.
There were 14 ValidSign outages since July 12, 2024 totaling 1147h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Incident: ValidSign v2.0.0 — Known Issues After Migration
Timeline · 61 updates
Emergency maintenance
Affected: ValidSign Frontend (try.validsign.eu)ValidSign API (try.validsign.eu)
Timeline · 2 updates
- monitoring May 01, 2026, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 03, 2026, 04:47 PM UTC
This incident has been resolved.
Degraded performance
Affected: ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)
Timeline · 3 updates
- identified Dec 23, 2025, 04:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 23, 2025, 04:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2025, 09:09 PM UTC
This incident has been resolved.
Degraded Performance on the application
Affected: ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)
Timeline · 3 updates
- investigating Dec 22, 2025, 08:56 AM UTC
We are currently investigating this issue.
- monitoring Dec 22, 2025, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 22, 2025, 12:07 PM UTC
This incident has been resolved.
Incident validsign.nl domain due to a Cloudflare disturbance
Affected: DigiDAFAS integration
Timeline · 3 updates
- identified Nov 18, 2025, 01:32 PM UTC
Cloudflare has found a root cause and is trying to resolve the issue. You can experience issues on all validsign.nl hosted applications of ValidSign, such as AFAS, SSO or DigiD
- monitoring Nov 18, 2025, 03:03 PM UTC
Cloudflare implemented a fix on their side, which resolves our issues. We will closely monitor the situation. For now, all systems are operational again.
- resolved Nov 18, 2025, 04:03 PM UTC
This incident has been resolved.
Incident ValidSign environment
Affected: ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)
Timeline · 3 updates
- investigating Oct 23, 2025, 09:54 AM UTC
We are currently investigating this issue.
- monitoring Oct 23, 2025, 10:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 23, 2025, 10:28 AM UTC
This incident has been resolved.
Disturbance during signing confirmation
Affected: ValidSign Frontend (my.validsign.eu)
Timeline · 4 updates
- investigating Sep 17, 2025, 08:03 AM UTC
We are currently investigating this issue.
- investigating Sep 18, 2025, 08:21 AM UTC
We are continuing to investigate the issue. We have made adjustments, but we are noticing that there are still some delays.
- investigating Sep 19, 2025, 09:01 PM UTC
We are continuing to investigate this issue.
- resolved Sep 19, 2025, 09:02 PM UTC
This incident has been resolved.
DNS issues on the validsign.nl domain
Affected: ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)AFAS integration
Timeline · 4 updates
- identified May 09, 2025, 10:01 AM UTC
We are currently experiencing DNS issues with our ValidSign domain. We are working closely with our DNS provider to investigate the root cause and address the issues as soon as possible. This could affect all applications with a validsign.nl domain.
- identified May 09, 2025, 02:45 PM UTC
We currently still experience issues with our DNS (validsign.nl) domain, which might impact several parts of our application like SSO and AFAS. We will implement changes to our DNS configuration over the upcoming weekend to mitigate the issues and will update you accordingly.
- monitoring May 10, 2025, 05:57 PM UTC
We have successfully implemented mitigating measures to restore the validsign.nl domain to its normal operation and implemented additional safety measures to preserve issues from happening. We will continue to monitor the status and performance of our domain over the upcoming days and weeks.
- resolved Jun 10, 2025, 07:41 AM UTC
This incident has been resolved.
Disturbance in email sending, callbacks and sms notifications
Affected: ValidSign Frontend (my.validsign.eu)ValidSign Frontend (try.validsign.eu)ValidSign API (my.validsign.eu)ValidSign API (try.validsign.eu)
Timeline · 4 updates
- identified May 08, 2025, 07:31 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 08, 2025, 08:01 AM UTC
We have identified the issue. Our hosting provider is investigating it at the moment and trying to implement the fix. We will update you shortly.
- monitoring May 08, 2025, 08:11 AM UTC
A fix has been implemented and we are monitoring the results. The application should operate normally.
- resolved May 08, 2025, 09:36 AM UTC
This incident has been resolved.
Incident on creating new transactions
Affected: ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)
Timeline · 4 updates
- investigating Dec 13, 2024, 01:52 PM UTC
We are currently investigating this issue.
- identified Dec 13, 2024, 01:55 PM UTC
Currently we are encountering an incident that might affect your ValidSign experience. You could encounter issues when creating new transactions. We are aware of this issue and it has our highest priority to fix it as soon as possible.
- monitoring Dec 13, 2024, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 13, 2024, 03:12 PM UTC
This incident has been resolved.
Incident with eHerkenning
Affected: eHerkenning
Timeline · 2 updates
- identified Nov 28, 2024, 08:17 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 28, 2024, 10:13 AM UTC
This incident has been resolved.
Incident with Qualified Cloud Signing in ValidSign
Affected: Cloud Signing (KPN)
Timeline · 3 updates
- identified Nov 26, 2024, 09:54 AM UTC
The issue has been identified and we are continuing to investigate the issue.
- monitoring Nov 29, 2024, 02:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2024, 03:49 PM UTC
This incident has been resolved.
Issue with the Designer
Affected: ValidSign Frontend (my.validsign.eu)ValidSign API (my.validsign.eu)
Timeline · 3 updates
- identified Aug 09, 2024, 06:40 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 09, 2024, 06:46 AM UTC
We have identified an issue with the designer and will fix it as soon as possible. We will update you accordingly.
- resolved Aug 09, 2024, 06:52 AM UTC
This incident has been resolved.