Userlike Outage History

There were 4 Userlike outages since March 9, 2026 totaling 10h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.userlike.com

Major April 30, 2026

Issues sending WhatsApp templates without placeholders

Detected by Pingoru: Apr 30, 2026, 09:44 AM UTC
Resolved: Apr 30, 2026, 01:06 PM UTC
Duration: 3h 22m

Timeline · 3 updates

investigating Apr 30, 2026, 09:44 AM UTC

We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.
monitoring Apr 30, 2026, 10:03 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 01:06 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Disruptions in WhatsApp Embedded Signup

Detected by Pingoru: Apr 10, 2026, 09:28 AM UTC
Resolved: Apr 10, 2026, 02:48 PM UTC
Duration: 5h 19m

Timeline · 3 updates

identified Apr 10, 2026, 09:28 AM UTC

WhatsApp Embedded Signup is currently experiencing an outage on Meta's side, preventing new WhatsApp channel creation. Meta engineers are working on a fix. For updates, see the Meta Status page. https://metastatus.com/whatsapp-business-api#embedded-signup
identified Apr 10, 2026, 09:29 AM UTC

We are continuing to work on a fix for this issue.
resolved Apr 10, 2026, 02:48 PM UTC

Meta has recovered from their outage, and we confirmed that Embedded Signup is functional again. We apologize for any inconvenience that this may have caused.

Read the full incident report →

Minor April 10, 2026

Message Center Issue

Detected by Pingoru: Apr 10, 2026, 07:13 AM UTC
Resolved: Apr 10, 2026, 08:07 AM UTC
Duration: 53m

Affected: Message Center

Timeline · 3 updates

identified Apr 10, 2026, 07:13 AM UTC

We are currently experiencing issues with the Message Center. Messages with AI actions are currently not loading properly. Our development team is already working on a fix. We apologize for the inconvenience and appreciate your patience. Please check this page for the latest updates.
monitoring Apr 10, 2026, 07:36 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 10, 2026, 08:07 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Whatsapp Issue

Detected by Pingoru: Mar 09, 2026, 08:32 AM UTC
Resolved: Mar 09, 2026, 09:40 AM UTC
Duration: 1h 8m

Timeline · 4 updates

investigating Mar 09, 2026, 08:32 AM UTC

We are currently experiencing some issues with Whatsapp. Our Development Team is working to solve this as soon as possible. We apologize for the inconvenience caused. Please keep an eye on this page for the latest updates.
identified Mar 09, 2026, 08:43 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 09, 2026, 08:51 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 09, 2026, 09:40 AM UTC

This incident has been resolved.

Read the full incident report →

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