Userlike incident

Issues sending WhatsApp templates without placeholders

Major Resolved View vendor source →

Userlike experienced a major incident on April 30, 2026, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 09:44 AM UTC
Resolved
Apr 30, 2026, 01:06 PM UTC
Duration
3h 22m
Detected by Pingoru
Apr 30, 2026, 09:44 AM UTC

Update timeline

  1. investigating Apr 30, 2026, 09:44 AM UTC

    We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.

  2. monitoring Apr 30, 2026, 10:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 01:06 PM UTC

    This incident has been resolved.