Userlike incident
Issues sending WhatsApp templates without placeholders
Update timeline
- investigating Apr 30, 2026, 09:44 AM UTC
We're aware of an issue affecting the sending of WhatsApp templates and have identified the root cause: the problem is specifically impacting templates that do not contain placeholders. Templates with placeholders are unaffected. Our team is actively working on a fix. In the meantime, as a temporary workaround, we recommend creating new templates that include placeholders. We apologize for the inconvenience and will share an update as soon as the fix is deployed.
- monitoring Apr 30, 2026, 10:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 01:06 PM UTC
This incident has been resolved.
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