Userlike incident

Disruptions to the WhatsApp API Messaging Service

Minor Resolved View vendor source →

Userlike experienced a minor incident on January 20, 2026, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 12:59 PM UTC
Resolved
Jan 20, 2026, 06:32 PM UTC
Duration
5h 33m
Detected by Pingoru
Jan 20, 2026, 12:59 PM UTC

Update timeline

  1. identified Jan 20, 2026, 12:59 PM UTC

    Our provider 360dialog reports disruptions to the WhatsApp API Messaging Service. For further updates please see https://status.360dialog.com Channels directly connected to Meta are not affected.

  2. monitoring Jan 20, 2026, 01:38 PM UTC

    360dialog has implemented a fix and we are seeing signs of recovery. We are currently monitoring the situation and will update again shortly.

  3. resolved Jan 20, 2026, 06:32 PM UTC

    360dialog reported that the incident was resolved