USAEpay experienced a minor incident on August 23, 2026 affecting Gateway and Gateway (04-uswest) and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
GatewayGateway (04-uswest)Transaction ProcessingReportingPayment Engine (Point of Sale Middleware)Payment Engine (Point of Sale Middleware) (03-uswest)Payment Engine (Point of Sale Middleware) (primary)SandboxSandbox (01-uswest)Support
Update timeline
- investigating Aug 23, 2026, 01:38 AM UTC
We are currently investigating a potential issue affecting a third-party provider. This may be impacting some services. Our team is working to confirm and assess impact.
- monitoring Aug 23, 2026, 02:10 AM UTC
The upstream issue appears to be resolved. We are monitoring performance to ensure services remain stable.