Minor outage on Price data endpoints

Update timeline

1. identified Feb 05, 2026, 02:42 PM UTC

   Status: Identified At approximately 15:42 CET, we experienced an issue affecting the Prices endpoint, which resulted in a spike in failed requests. The issue has been identified and a fix is being implemented. Affected components Authentication (Operational) Payments (Operational) Reports (Operational) Users and Accounts (Operational) Instruments (Operational) Authentication (Operational) Valuations (Operational) Files (Operational) Portfolios (Operational) Positions (Operational) Reports (Operational) Savings Plans (Operational) Savings Plans (Operational) Tax Exemptions (Operational) Users and Accounts (Operational) Positions (Operational) Orders (Operational) Fees (Operational) Payments (Operational) Portfolios (Operational) Files (Operational) Instruments (Operational) Fees (Operational) Price Data (Operational) Valuations (Operational) Orders (Operational) Webhooks (Operational) Webhooks (Operational) Price Data (Partial outage) Tax Exemptions (Operational)

2. resolved Feb 05, 2026, 03:00 PM UTC

   Status: Resolved At approximately 15:42 CET today, we experienced an issue affecting the Prices endpoint, which resulted in a spike in failed requests. The team investigated immediately upon detection and implemented a fix. The endpoint has since been restored to full functionality, and errors should no longer be occurring. This incident has been resolved. Affected components Orders (Operational) Valuations (Operational) Savings Plans (Operational) Authentication (Operational) Files (Operational) Price Data (Operational) Tax Exemptions (Operational) Payments (Operational) Instruments (Operational) Payments (Operational) Webhooks (Operational) Orders (Operational) Webhooks (Operational) Tax Exemptions (Operational) Positions (Operational) Positions (Operational) Reports (Operational) Fees (Operational) Price Data (Operational) Users and Accounts (Operational) Portfolios (Operational) Valuations (Operational) Authentication (Operational) Savings Plans (Operational) Reports (Operational) Instruments (Operational) Users and Accounts (Operational) Portfolios (Operational) Files (Operational) Fees (Operational)