Error with status 500 on users endpoints

Update timeline

1. investigating Mar 19, 2026, 04:32 PM UTC

   Status: Investigating The incident affected the following endpoints has started: /reports /users /users/{id}/data_change_requests /users/{id} Affected components Orders (Operational) Instruments (Operational) Valuations (Operational) Price Data (Operational) Authentication (Operational) Webhooks (Operational) Files (Operational) Webhooks (Operational) Fees (Operational) Price Data (Operational) Savings Plans (Operational) Portfolios (Operational) Positions (Operational) Tax Exemptions (Operational) Payments (Operational) Orders (Operational) Authentication (Operational) Files (Operational) Portfolios (Operational) Instruments (Operational) Users and Accounts (Operational) Tax Exemptions (Operational) Positions (Operational) Fees (Operational) Valuations (Operational) Savings Plans (Operational) Payments (Operational) Reports (Partial outage) Users and Accounts (Partial outage) Reports (Operational)

2. identified Mar 19, 2026, 04:44 PM UTC

   Status: Identified The root cause has been found, and a fix is being implemented. Affected components Fees (Operational) Authentication (Operational) Savings Plans (Operational) Instruments (Operational) Price Data (Operational) Price Data (Operational) Instruments (Operational) Positions (Operational) Tax Exemptions (Operational) Savings Plans (Operational) Authentication (Operational) Payments (Operational) Users and Accounts (Partial outage) Webhooks (Operational) Files (Operational) Valuations (Operational) Tax Exemptions (Operational) Orders (Operational) Users and Accounts (Operational) Fees (Operational) Valuations (Operational) Portfolios (Operational) Orders (Operational) Reports (Partial outage) Positions (Operational) Reports (Operational) Files (Operational) Portfolios (Operational) Payments (Operational) Webhooks (Operational)

3. resolved Mar 19, 2026, 04:55 PM UTC

   Status: Resolved This incident has been resolved. Affected components Webhooks (Operational) Price Data (Operational) Price Data (Operational) Payments (Operational) Payments (Operational) Files (Operational) Portfolios (Operational) Positions (Operational) Orders (Operational) Positions (Operational) Fees (Operational) Authentication (Operational) Authentication (Operational) Tax Exemptions (Operational) Files (Operational) Portfolios (Operational) Instruments (Operational) Orders (Operational) Users and Accounts (Operational) Valuations (Operational) Tax Exemptions (Operational) Valuations (Operational) Savings Plans (Operational) Instruments (Operational) Reports (Operational) Users and Accounts (Operational) Reports (Operational) Fees (Operational) Savings Plans (Operational) Webhooks (Operational)