Upvest incident

Error with status 500 on users endpoints

Minor Resolved View vendor source →

Upvest experienced a minor incident on March 19, 2026 affecting Positions and Instruments and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 04:55 PM UTC
Resolved
Mar 19, 2026, 04:55 PM UTC
Duration
Detected by Pingoru
Mar 19, 2026, 04:55 PM UTC

Affected components

PositionsInstrumentsFeesSavings PlansAuthenticationValuationsPaymentsReportsWebhooksFiles

Update timeline

  1. investigating Mar 19, 2026, 04:32 PM UTC

    Status: Investigating The incident affected the following endpoints has started: /reports /users /users/{id}/data_change_requests /users/{id} Affected components Orders (Operational) Instruments (Operational) Valuations (Operational) Price Data (Operational) Authentication (Operational) Webhooks (Operational) Files (Operational) Webhooks (Operational) Fees (Operational) Price Data (Operational) Savings Plans (Operational) Portfolios (Operational) Positions (Operational) Tax Exemptions (Operational) Payments (Operational) Orders (Operational) Authentication (Operational) Files (Operational) Portfolios (Operational) Instruments (Operational) Users and Accounts (Operational) Tax Exemptions (Operational) Positions (Operational) Fees (Operational) Valuations (Operational) Savings Plans (Operational) Payments (Operational) Reports (Partial outage) Users and Accounts (Partial outage) Reports (Operational)

  2. identified Mar 19, 2026, 04:44 PM UTC

    Status: Identified The root cause has been found, and a fix is being implemented. Affected components Fees (Operational) Authentication (Operational) Savings Plans (Operational) Instruments (Operational) Price Data (Operational) Price Data (Operational) Instruments (Operational) Positions (Operational) Tax Exemptions (Operational) Savings Plans (Operational) Authentication (Operational) Payments (Operational) Users and Accounts (Partial outage) Webhooks (Operational) Files (Operational) Valuations (Operational) Tax Exemptions (Operational) Orders (Operational) Users and Accounts (Operational) Fees (Operational) Valuations (Operational) Portfolios (Operational) Orders (Operational) Reports (Partial outage) Positions (Operational) Reports (Operational) Files (Operational) Portfolios (Operational) Payments (Operational) Webhooks (Operational)

  3. resolved Mar 19, 2026, 04:55 PM UTC

    Status: Resolved This incident has been resolved. Affected components Webhooks (Operational) Price Data (Operational) Price Data (Operational) Payments (Operational) Payments (Operational) Files (Operational) Portfolios (Operational) Positions (Operational) Orders (Operational) Positions (Operational) Fees (Operational) Authentication (Operational) Authentication (Operational) Tax Exemptions (Operational) Files (Operational) Portfolios (Operational) Instruments (Operational) Orders (Operational) Users and Accounts (Operational) Valuations (Operational) Tax Exemptions (Operational) Valuations (Operational) Savings Plans (Operational) Instruments (Operational) Reports (Operational) Users and Accounts (Operational) Reports (Operational) Fees (Operational) Savings Plans (Operational) Webhooks (Operational)