Upvest incident

Sandbox: Missing users data field in Accounts API responses

Resolved after 2 hours 21 minutes, affecting Users, Businesses & Accounts and Users, Businesses & Accounts, on May 26, 2026.

monitoring May 26, 2026, 10:24 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 26, 2026, 08:16 AM UTC
Resolved
May 26, 2026, 10:37 AM UTC
Duration
2h 21m
Detected by Pingoru
May 26, 2026, 08:16 AM UTC

Affected components

Users, Businesses & AccountsUsers, Businesses & Accounts

Update timeline

  1. identified May 26, 2026, 08:16 AM UTC

    "We are currently investigating an issue in our Sandbox environment where the mandatory users field is not being populated in responses for the POST /accounts and GET /accounts endpoints. "

  2. monitoring May 26, 2026, 10:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 10:37 AM UTC

    This incident has been resolved.

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