Upvest incident

Sandbox: Missing users data field in Accounts API responses

Minor Resolved View vendor source →

Upvest experienced a minor incident on May 26, 2026 affecting Users and Accounts, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 10:37 AM UTC
Resolved
May 26, 2026, 10:37 AM UTC
Duration
—
Detected by Pingoru
May 26, 2026, 10:37 AM UTC

Affected components

Users and Accounts

Update timeline

  1. identified May 26, 2026, 08:16 AM UTC

    Status: Identified "We are currently investigating an issue in our Sandbox environment where the mandatory users field is not being populated in responses for the POST /accounts and GET /accounts endpoints. " Affected components Users and Accounts (Degraded performance)

  2. monitoring May 26, 2026, 10:24 AM UTC

    Status: Monitoring A fix has been implemented and we are monitoring the results. Affected components Users and Accounts (Degraded performance)

  3. resolved May 26, 2026, 10:37 AM UTC

    Status: Resolved This incident has been resolved. Affected components Users and Accounts (Operational)