Connectivity Degraded - US-NY-New York

Update timeline

1. investigating Jun 26, 2026, 10:00 PM UTC

   We are currently experiencing connectivity issues affecting all probe servers in our `US-NY-New York` location. This may result in false positives, elevated latency, packet loss, or failed monitoring requests reported specifically from the `US-NY-New York` monitoring location. Probe servers affected: - `US-New York(DigitalRealty)-19` - `US-New York(DigitalRealty)-20` - `US-New York(DigitalRealty)-21` - `US-New York(DigitalRealty)-22` - `US-New York(DigitalRealty)-23` - `US-New York(DigitalRealty)-24` - `US-New York(DigitalRealty)-25` - `US-New York(DigitalRealty)-26` - `US-New York(DigitalRealty)-27` Our engineering team is investigating the issue and is working with the relevant provider to restore normal service as quickly as possible. We will share further updates as soon as more information becomes available. Should you require further assistance or have any questions, please do not hesitate to contact our support team.

2. identified Jun 26, 2026, 11:15 PM UTC

   Our provider has implemented a fix for the connectivity issues affecting our `US-NY-New York` monitoring location. They are currently monitoring the results to confirm that service has fully stabilised. We will continue to monitor the location and will provide a further update once normal connectivity has been confirmed.

3. monitoring Jun 27, 2026, 12:22 AM UTC

   We can confirm that the connectivity issue affecting our `US-NY-New York` monitoring location has been resolved. We will continue to monitor the location to ensure service remains stable.

4. resolved Jun 27, 2026, 02:08 PM UTC

   We’re pleased to confirm that network connectivity on all affected probe server has been fully restored and remains stable. The `US-NY-New York` location is now fully operational and network connectivity is normal. Thank you for your patience. If you experience any further issues, please reach out to our support team.