Ongoing since 07:00 PM UTC, affecting InGenius - IGC and InGenius - SCV and 1 more.
Dear Customer, We are currently investigating an issue affecting InGenius customers who use Microsoft Entra ID for Single Sign-On (SSO) with their CRM. The impact varies depending on your InGenius version: Versions 2024R1.1 and earlier : Both agent and administrator logins are affected. Versions 2024R1.2 and later : Administrator logins are affected. Agents are expected to be able to continue working as normal. Our development team is actively working with AWS Support to investigate the issue and implement a resolution. We understand the importance of having reliable access to InGenius and apologize for any disruption this may cause. Next update: We will provide another update within the next 8 hours, or sooner if significant new information becomes available. Thank you for your patience and understanding as we work to resolve this issue. The InGenius Support Team
Affected components
Update timeline
- investigating Nov 05, 2026, 07:00 PM UTC
Dear Customer, We are currently investigating an issue affecting InGenius customers who use Microsoft Entra ID for Single Sign-On (SSO) with their CRM. The impact varies depending on your InGenius version: Versions 2024R1.1 and earlier : Both agent and administrator logins are affected. Versions 2024R1.2 and later : Administrator logins are affected. Agents are expected to be able to continue working as normal. Our development team is actively working with AWS Support to investigate the issue and implement a resolution. We understand the importance of having reliable access to InGenius and apologize for any disruption this may cause. Next update: We will provide another update within the next 8 hours, or sooner if significant new information becomes available. Thank you for your patience and understanding as we work to resolve this issue. The InGenius Support Team
Your product runs on more than Upland InGenius
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services