Upland InGenius incident
***** Upland Cloud - Intermittent issue logging into IGC and SCV *****
Resolved after 1 day 17 hours, affecting InGenius - IGC and InGenius - SCV, on January 5, 2026.
Dear Valued Cloud Customer, We continue to monitor the resolution for this issue and will provide an update by 8:00 am Central tomorrow, January 8th. Regards, Upland InGenius Cloud Support
Affected components
Update timeline
- investigating Jan 05, 2026, 09:00 PM UTC
Dear Valued Cloud Customer, We are aware of an issue with logging in to InGenius, we are currently investigating and will provide an update in 1 hour. Regards, Upland InGenius Cloud Support
- investigating Jan 06, 2026, 04:16 PM UTC
Dear Valued Cloud Customer, Our investigation is onging. We will provide an update in one hour. Regards, Upland InGenius Cloud Support
- investigating Jan 06, 2026, 05:19 PM UTC
Dear Valued Cloud Customer, We have determined that this issue only affects customers with registrations in the ca-central-1 cloud region. Our investigation is onging and we will provide an update by 4:00 pm Eastern. Regards, Upland InGenius Cloud Support
- monitoring Jan 06, 2026, 07:18 PM UTC
Dear Valued Cloud Customer, Upland has implemented a fix for this issue and are currrently monitoring the systems. Your users should now be able to refresh the CRM page and successfully connect to InGenius. We will provide an update by 9:00 am Eastern tomorrow, January 7th. Regards, Upland InGenius Cloud Support
- resolved Jan 07, 2026, 02:02 PM UTC
Dear Valued Cloud Customer, We continue to monitor the resolution for this issue and will provide an update by 8:00 am Central tomorrow, January 8th. Regards, Upland InGenius Cloud Support
Your product runs on more than Upland InGenius
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services