Uphold Outage History

Started Oct 19, 2026, 07:10 PM UTC· resolved Oct 19, 2026, 10:01 PM UTC

1. investigating Oct 19, 2026, 07:10 PM UTC

   We are currently investigating a service disruption affecting card transactions for US Uphold Card holders. This issue is caused by an increase in failed authorizations at a third-party card processor. The teams are actively investigating the cause in collaboration with our engineering team. As a result, some card transactions may be declined at the point of sale. We recommend using an alternative payment method where possible while we work to resolve this. We will continue to monitor the situation closely and provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. resolved Oct 19, 2026, 10:01 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 16, 2026, 04:36 PM UTC· resolved Sep 16, 2026, 05:06 PM UTC

1. identified Sep 16, 2026, 04:36 PM UTC

   We are aware of an ongoing incident with Google Pay API - https://pay.google.com/status/. Deposits via this method are unavailable at this time. Our system will recover automatically once their incident is resolved. We are actively monitoring the situation and will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. resolved Sep 16, 2026, 05:06 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 23, 2026, 04:28 PM UTC· resolved Jul 23, 2026, 06:51 PM UTC

1. investigating Jul 23, 2026, 04:28 PM UTC

   We are currently experiencing a service disruption affecting crypto deposits and withdrawals across Uphold, Topper, and EasyBitcoin. Our team is actively monitoring the situation and we will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. investigating Jul 23, 2026, 04:42 PM UTC

   We have identified additional impact affecting the following deposit methods: - Apple Pay and Google Pay deposits - Credit card deposits - Pix, PayPal, and Venmo deposits We continue to monitor the situation and will provide further updates as they become available. We apologise for any inconvenience and appreciate your understanding.

3. monitoring Jul 23, 2026, 06:19 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 23, 2026, 06:51 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 14, 2026, 04:04 PM UTC· resolved Jul 14, 2026, 04:20 PM UTC

1. investigating Jul 14, 2026, 04:04 PM UTC

   Due to an ongoing outage at a third-party provider, we are currently experiencing a service disruption affecting the following: - New customer onboarding - Identity verification submissions for existing customers - Transactions requiring travel-rule compliance Our system will recover automatically once our provider is back online. We are actively monitoring the situation and will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. monitoring Jul 14, 2026, 04:15 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jul 14, 2026, 04:20 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 25, 2026, 05:30 PM UTC· resolved Jun 26, 2026, 10:12 AM UTC

1. investigating Jun 25, 2026, 05:30 PM UTC

   Base mainnet is having issues that are temporarily affecting certain services such as BASE deposits and withdrawals, Instant Credit, Earn and Exa Card We’ll post regular updates here as more information becomes available: https://status.base.org/incidents/5c4gm1wzbjs4 Thanks for your understanding.

2. resolved Jun 26, 2026, 10:12 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 29, 2026, 08:43 AM UTC· resolved Jun 01, 2026, 10:00 AM UTC

1. investigating May 29, 2026, 08:43 AM UTC

   We are currently experiencing delays with Constellation (DAG) and Coq Inu (COQ) transactions affecting trading. Our team is actively working to resolve the situation. This issue impacts Uphold, Ascent, and Topper. We apologize for any inconvenience and will provide updates as the situation progresses.

2. monitoring May 29, 2026, 09:03 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jun 01, 2026, 10:00 AM UTC

   This incident has been resolved.

Read the full incident report →

Started May 19, 2026, 01:04 PM UTC· resolved May 19, 2026, 02:13 PM UTC

1. identified May 19, 2026, 01:04 PM UTC

   We are aware of an ongoing incident at Mastercard that may be affecting some Uphold Card users in the UK. The following features may be intermittently impacted for some UK Uphold Card users: - Viewing card details and PIN - Card freezing - Online payments requiring 3DS authentication Please note that this issue is not affecting all cards or transactions. If you are currently able to use your card normally, no action is needed. Mastercard is actively working to resolve this issue and we are monitoring. We will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.

2. resolved May 19, 2026, 02:13 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 26, 2026, 11:41 PM UTC· resolved Mar 27, 2026, 12:59 AM UTC

1. identified Mar 26, 2026, 11:41 PM UTC

   We are currently experiencing delays with Ethereum (ETH) network transactions, affecting both deposits and withdrawals. The issue has been identified and originates from a third-party service provider. We are actively monitoring the situation and will resume normal operations as soon as the issue is resolved. Impact: Uphold, Ascent, and Topper We apologize for any inconvenience and will provide updates as the situation progresses.

2. monitoring Mar 27, 2026, 12:24 AM UTC

   The issue affecting Ethereum (ETH) transactions has been resolved. A fix has been implemented and operations should be back to normal. We continue to monitor for any outlier situations.

3. resolved Mar 27, 2026, 12:59 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 03, 2026, 04:50 PM UTC· resolved Feb 03, 2026, 05:14 PM UTC

1. investigating Feb 03, 2026, 04:50 PM UTC

   Temporary Service Issue We’re addressing a technical issue that’s temporarily affecting certain services on Uphold and Topper We expect to restore service shortly. Areas affected: - Trading - Deposits and Withdrawals We’ll post regular updates here as more information becomes available. Thanks for your understanding.

2. resolved Feb 03, 2026, 05:14 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 18, 2025, 05:31 PM UTC· resolved Dec 18, 2025, 07:11 PM UTC

1. investigating Dec 18, 2025, 05:31 PM UTC

   We're experiencing issues processing Deposits and Withdrawals on the XRPL Network. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. Products Affected: - Uphold - Topper We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

2. resolved Dec 18, 2025, 07:11 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 06, 2025, 12:23 PM UTC· resolved Dec 06, 2025, 05:53 PM UTC

1. investigating Dec 06, 2025, 12:23 PM UTC

   We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. identified Dec 06, 2025, 12:31 PM UTC

   We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.

3. monitoring Dec 06, 2025, 01:34 PM UTC

   The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.

4. monitoring Dec 06, 2025, 01:36 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Dec 06, 2025, 05:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 18, 2025, 12:04 PM UTC· resolved Nov 18, 2025, 03:37 PM UTC

1. investigating Nov 18, 2025, 12:04 PM UTC

   We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.

2. monitoring Nov 18, 2025, 12:19 PM UTC

   We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.

3. monitoring Nov 18, 2025, 01:53 PM UTC

   We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.

4. monitoring Nov 18, 2025, 02:45 PM UTC

   Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.

5. resolved Nov 18, 2025, 03:37 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Nov 07, 2025, 03:00 PM UTC· resolved Nov 07, 2025, 05:59 PM UTC

1. investigating Nov 07, 2025, 03:00 PM UTC

   We're experiencing delays processing Solana withdrawals affecting Uphold and Topper. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.

2. resolved Nov 07, 2025, 05:59 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 26, 2025, 02:39 AM UTC· resolved Oct 27, 2025, 10:31 AM UTC

1. investigating Oct 26, 2025, 02:39 AM UTC

   We’re addressing a technical issue that’s temporarily affecting crypto withdrawals on Uphold {and Topper}. We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience.

2. monitoring Oct 26, 2025, 03:16 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 27, 2025, 10:31 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 09:50 AM UTC· resolved Oct 20, 2025, 11:03 PM UTC

1. investigating Oct 20, 2025, 09:50 AM UTC

   A major service disruption at Amazon Web Services (AWS) is causing widespread internet outages, affecting multiple apps and online services across the industry. As a result, SMS login codes for Uphold may be delayed or temporarily unavailable for some users. This issue originates outside of Uphold. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team is monitoring the situation closely and will provide updates as AWS restores normal service.

2. monitoring Oct 20, 2025, 09:55 AM UTC

   AWS have identified the issue and are reporting "significant signs of recovery". https://health.aws.amazon.com/health/status We continue to monitor the situation. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure.

3. monitoring Oct 20, 2025, 04:46 PM UTC

   Amazon Web Services (AWS) continues to experience intermittent issues affecting multiple apps and online services across the industry. As a result, some Uphold customers may experience delays when processing transactions or receiving SMS login codes. Core Uphold systems remain fully operational, and all customer funds and account information are completely secure. Our team continues to monitor the situation closely and will provide updates until AWS restores normal service.

4. monitoring Oct 20, 2025, 04:50 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Oct 20, 2025, 06:41 PM UTC

   Update: The latest guidance from Amazon Web Services (AWS) indicates that services are once again improving. AWS currently estimates that full service will be restored within approximately two hours. We’ll continue to monitor progress and share further updates as more information becomes available.

6. resolved Oct 20, 2025, 11:03 PM UTC

   Amazon Web Services (AWS) has reported that their issues are now resolved. All Uphold systems remain fully operational. We’ll continue to monitor the situation to ensure stability.

Read the full incident report →

Started Oct 07, 2025, 09:52 AM UTC· resolved Oct 07, 2025, 01:25 PM UTC

1. investigating Oct 07, 2025, 09:52 AM UTC

   We’re currently experiencing issues with the TON (The Open Network) network, which are affecting deposits on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. monitoring Oct 07, 2025, 01:05 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 07, 2025, 01:25 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Oct 01, 2025, 06:40 PM UTC· resolved Oct 01, 2025, 07:52 PM UTC

1. investigating Oct 01, 2025, 06:40 PM UTC

   We’re experiencing an issue causing Topper to load slowly or fail for some users. Our team is actively investigating and will provide updates here as they become available. Thank you for your understanding.

2. monitoring Oct 01, 2025, 07:34 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 01, 2025, 07:52 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 30, 2025, 10:30 AM UTC· resolved Sep 30, 2025, 01:34 PM UTC

1. investigating Sep 30, 2025, 10:30 AM UTC

   Due to an issue with one of our service providers, we’re experiencing delays processing deposits and withdrawals via crypto networks. Your transaction may take longer than usual to complete. Once the issue is resolved, queued transactions will be processed. Our team has identified the issue and is actively working with the provider on a fix. We apologise for the inconvenience.

2. investigating Sep 30, 2025, 11:03 AM UTC

   We are continuing to investigate this issue.

3. monitoring Sep 30, 2025, 11:54 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Sep 30, 2025, 01:34 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 26, 2025, 11:20 AM UTC· resolved Sep 27, 2025, 10:12 PM UTC

1. investigating Sep 26, 2025, 11:20 AM UTC

   We’re experiencing a delay in processing payouts for Staking Rewards. Our team is actively working on a fix, and payouts will resume as soon as the issue is resolved. We'll post updates as soon as we have them.

2. monitoring Sep 26, 2025, 03:56 PM UTC

   A fix has been implemented and we're monitoring the results. All Staking Payouts should be completed in the next few hours.

3. resolved Sep 27, 2025, 10:12 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 26, 2025, 10:32 AM UTC· resolved Sep 26, 2025, 01:47 PM UTC

1. investigating Sep 26, 2025, 10:32 AM UTC

   We’re experiencing issues with the Bittensor (TAO) network, which are affecting transactions on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. resolved Sep 26, 2025, 01:47 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 14, 2025, 06:56 AM UTC· resolved Sep 14, 2025, 08:43 AM UTC

1. investigating Sep 14, 2025, 06:56 AM UTC

   We're currently investigating issues affecting some Uphold Card users in the UK following routine maintenance. Impacted users may experience declined transactions or difficulties using newly issued cards. Our team is actively working to resolve the issue. We'll provide further updates as we make progress. We apologize for the inconvenience and appreciate your patience.

2. monitoring Sep 14, 2025, 07:58 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 14, 2025, 08:43 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 28, 2025, 05:03 PM UTC· resolved Aug 29, 2025, 09:59 AM UTC

1. identified Aug 28, 2025, 05:03 PM UTC

   We’re currently experiencing issues with SMS delivery due to a vendor-side outage. This is affecting 2FA (two-factor authentication) for login and certain transactions. Our vendor has identified the cause and is working to resolve the issue. We’ll provide an update as soon as more information becomes available. Thank you for your patience as we work to restore full functionality.

2. monitoring Aug 28, 2025, 08:49 PM UTC

   Our vendor is reporting a gradual recovery of SMS short-code services. This issue had been affecting 2FA (two-factor authentication) for login and certain transactions. Some customers may still experience intermittent issues as services stabilise. We'll continue to monitor progress and share further updates as needed. Thank you for your continued patience.

3. monitoring Aug 28, 2025, 09:29 PM UTC

   Services appear to have stabilised. While the underlying issue appears resolved, it's possible some customers may still experience issues. We’ll continue to monitor closely over the next 12 to 24 hours to ensure full recovery.

4. resolved Aug 29, 2025, 09:59 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 21, 2025, 05:39 PM UTC· resolved Aug 21, 2025, 08:54 PM UTC

1. investigating Aug 21, 2025, 05:39 PM UTC

   We're aware of an issue affecting access to some of our services. We're on it and will update as soon as we have more information.

2. identified Aug 21, 2025, 06:12 PM UTC

   We've identified the root cause of the current access issues as stemming from a third-party provider, Cloudflare. Cloudflare helps manage internet traffic for our platform. We're working closely with their team to restore normal service as quickly as possible. Thank you for your patience—further updates will follow here.

3. identified Aug 21, 2025, 06:59 PM UTC

   Cloudflare has identified the issue and is rolling out a fix.

4. monitoring Aug 21, 2025, 07:30 PM UTC

   Services at our third-party provider, Cloudflare, are gradually returning to normal. This is enabling our own services to come back online progressively. While recovery continues, you may experience some degraded performance. We’ll continue monitoring the situation closely overnight and will provide updates if any further issues arise.

5. resolved Aug 21, 2025, 08:54 PM UTC

   The issue has been resolved and all services are now running normally. We’ll continue to monitor closely, but no further impact is expected. Thank you for your patience while this was addressed.

Read the full incident report →

Started Jul 30, 2025, 12:38 PM UTC· resolved Jul 30, 2025, 07:33 PM UTC

1. investigating Jul 30, 2025, 12:38 PM UTC

   We’re currently experiencing issues with the Polygon network, which are affecting transactions on both Uphold and Topper platforms. Some transactions may appear pending or delayed. These will be processed once the underlying Polygon issue is resolved. Our team is actively working to resolve the issue and expects to restore full service shortly. We’ll continue to post updates here as more information becomes available. Thank you for your patience and understanding. We apologize for any inconvenience caused.

2. resolved Jul 30, 2025, 07:33 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 25, 2025, 11:30 PM UTC· resolved Jul 28, 2025, 09:55 AM UTC

1. investigating Jul 25, 2025, 11:30 PM UTC

   Earlier today, the Alephium network began experiencing significantly increased block times due to a sudden spike in difficulty. We are working on a solution with the Alephium team. Deposits via Alephium have been disabled and withdrawals may experience delays due to uncertain block production times.

2. resolved Jul 28, 2025, 09:55 AM UTC

   This incident has been resolved.

Read the full incident report →