Uphold experienced a major incident on November 18, 2025 affecting Mobile Wallet and Web Wallet and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:04 PM UTC
We’re currently experiencing an issue, caused by a third-party provider, that is impacting the normal use of our platforms. The incident affects multiple functionalities, including login, transactions, and other related services. This issue impacts Uphold, Topper, easyBitcoin.app, Enterprise, and Ascent. Our team is actively investigating, and we’ll provide updates as soon as they become available.
- monitoring Nov 18, 2025, 12:19 PM UTC
We’re seeing systems beginning to recover, and our teams are closely monitoring performance to ensure full stability. We’ll continue to provide updates as they become available.
- monitoring Nov 18, 2025, 01:53 PM UTC
We've identified that it's again affecting login and transactions, we'll continue monitoring. This is related with Cloudflare systems, you can read more here - https://www.cloudflarestatus.com/ We'll continue providing updates as they become available.
- monitoring Nov 18, 2025, 02:45 PM UTC
Systems are recovering, and services should be fully operational shortly. Our teams are actively monitoring performance to ensure complete stability. We’ll continue to share updates as more information becomes available.
- resolved Nov 18, 2025, 03:37 PM UTC
This incident has been resolved.