Uphold incident
Service Disruption: Customer Identity Verification and Transactions
Uphold experienced a minor incident on July 14, 2026 affecting Mobile Wallet and Web Wallet and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 04:04 PM UTC
Due to an ongoing outage at a third-party provider, we are currently experiencing a service disruption affecting the following: - New customer onboarding - Identity verification submissions for existing customers - Transactions requiring travel-rule compliance Our system will recover automatically once our provider is back online. We are actively monitoring the situation and will provide updates as they become available. We apologise for any inconvenience and appreciate your understanding.
- monitoring Jul 14, 2026, 04:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 04:20 PM UTC
This incident has been resolved.