Updox experienced a minor incident on July 14, 2026 affecting Fax, lasting 11h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2026, 09:53 PM UTC
We are aware of a service disruption affecting our third-party fax vendor. Some customers may experience delays in sending and receiving faxes. Our team is working closely with the vendor to restore service as quickly as possible, and we will continue to share updates as they become available.
- identified Jul 15, 2026, 12:09 AM UTC
We are aware of a service disruption affecting our third-party fax vendor. Some customers may experience delays receiving faxes. Outbound fax traffic has been stabilized and no further delays have been observed. Our team is working closely with the vendor to restore service as quickly as possible, and we will continue to share updates as they become available.
- resolved Jul 15, 2026, 09:45 AM UTC
The service disruption affecting our third-party fax vendor has been resolved. All services are operational.